Feb. 5, 2024
324: From Serving Aces to Serving Guests in Puerto Rico w/ Juancarlo Vasquez
A psychology graduate who volleyed his way into the realm of five-star service, he shares his personal narrative of ascension from a tennis pro in DC Maryland to the prestigious role of Director of Operations at the Vanderbilt, a historic Caribbean gem. His tale brims with anecdotes on managing the delicate dance of guest contentment, the intricacies of overseeing a property with multiple dining options, and the adrenaline rush of opening a hotel.
Follow us on the socials
Private Club Radio Instagram
Private Club Radio Linkedin
Denny Corby Instagram
Denny Corby Linkedin
00:00 - Tennis to Hotel Hospitality Transition
16:22 - Traffic, Driving, and Jobs in Puerto Rico
22:12 - Challenges in Staffing and Operations
27:45 - Club Industry and Puerto Rico
WEBVTT
00:00:00.020 --> 00:00:18.768
Hey everyone, welcome back to Private Club Radio, the industry's source for news updates, governance, leadership, management, food and beverage, marketing, communications, any and all the things Private Club related, and we mean Country Club, city Club, golf Club, yacht Club, athletic Club, all the clubs.
00:00:18.768 --> 00:00:20.565
I'm your host, Denny Corby.
00:00:20.565 --> 00:00:34.886
Few weeks ago I was fortunate Me, my family we went on a little trip, quick last minute trip to Puerto Rico and I tried to plan and interview some club professionals down in Puerto Rico.
00:00:34.886 --> 00:00:43.607
Unfortunately couldn't make it happen in person while I was there between a couple little plans we already had made and an excursion or two.
00:00:43.607 --> 00:00:44.844
The time he just couldn't work out.
00:00:45.280 --> 00:00:50.968
But I almost had a chat in person with my friend Juan Carlos Vasquez.
00:00:50.968 --> 00:01:13.609
He is director of operations at the Condado vendor-built hotel and I wanted to connect with him because he started off in the Metro DC area as a tennis pro and went from there into the club space, obviously, and then is the director of operations and works his way up to there over in Puerto Rico.
00:01:13.609 --> 00:01:20.828
And, silly me, we made dinner reservations for STK, not realizing that was the vendor-built his property.
00:01:20.828 --> 00:01:23.087
So we actually could have done the interview in person.
00:01:23.087 --> 00:01:27.361
But we chatted after I got back and we did it virtually At least.
00:01:27.361 --> 00:01:33.170
We still got to connect, which was really good, but he and I had a nice conversation.
00:01:33.170 --> 00:01:47.868
Juan Carlos is a psychology graduate who has been in hospitality in the club world for most of his life and even though he's not at a club currently, to me it's still a higher end hospitality.
00:01:47.868 --> 00:02:04.087
It has a club-like atmosphere and, just from somebody who spent years and time in the club world, and even though it's still a hotel, there's still a lot of obvious similarities and we can always learn from everybody.
00:02:04.087 --> 00:02:10.444
So, everyone, let's welcome all the way from Puerto Rico Juan Carlos Vazquez.
00:02:12.080 --> 00:02:14.206
No, I grew up in Puerto Rico, so I was Did you.
00:02:14.206 --> 00:02:22.265
Okay, yes, I was born in Baltimore, but I lived there, but I'm from here, so I lived pretty much up to here all my life.
00:02:22.265 --> 00:02:32.268
I went to school in DC at American University, but my plan was always to eventually come back Gotcha For a psych-pop project that was to my liking.
00:02:35.306 --> 00:02:35.707
Now did you?
00:02:35.707 --> 00:02:38.138
You went for hospitality, right, or?
00:02:38.479 --> 00:02:38.759
no, it was-.
00:02:38.759 --> 00:02:39.846
No, I studied psychology.
00:02:40.300 --> 00:02:41.324
Psychology, that was it yep.
00:02:41.324 --> 00:02:45.707
Yeah, and then how'd you end up in the hospitality realm?
00:02:46.680 --> 00:02:48.084
I always liked hotels.
00:02:48.084 --> 00:02:49.268
I always liked clubs.
00:02:49.268 --> 00:02:51.646
I played tennis all my life.
00:02:51.646 --> 00:02:53.126
I played tennis in college.
00:02:53.126 --> 00:03:03.123
So after that I pretty much after I graduated I walked to all the country clubs in the DC Maryland area until I finally got a job as a teaching pro at a Columbia country club.
00:03:03.123 --> 00:03:06.566
So that started my career path.
00:03:06.566 --> 00:03:08.342
And then, how long were you?
00:03:08.502 --> 00:03:09.246
at Columbia for.
00:03:09.780 --> 00:03:10.020
Columbia.
00:03:10.020 --> 00:03:11.346
I was probably there for about two years.
00:03:13.919 --> 00:03:15.926
And then, what was your first position there?
00:03:16.900 --> 00:03:17.703
Just a tennis pro.
00:03:18.967 --> 00:03:19.228
Okay.
00:03:20.322 --> 00:03:21.284
Yes, I started in tennis.
00:03:22.360 --> 00:03:23.425
And then we're about the same age.
00:03:23.425 --> 00:03:25.145
Right, You're about 35?
00:03:25.145 --> 00:03:25.145
.
00:03:25.900 --> 00:03:27.265
No, I turned 40.
00:03:27.719 --> 00:03:30.288
Oh snap okay, you look really good.
00:03:30.288 --> 00:03:31.737
Ha ha, ha, ha ha.
00:03:31.737 --> 00:03:40.210
So what was it like going from?
00:03:40.210 --> 00:03:42.195
Because you started off at the.
00:03:42.195 --> 00:03:49.004
Your bigger position was at the Mandarin right, so you did tennis and then the Mandarin.
00:03:49.044 --> 00:04:00.049
So I went from the tennis and I went to the Mandarin Oriental DC, which is now the Salamander, actually turned over this year, so there I worked front desk and I also worked at the club lounge.
00:04:00.049 --> 00:04:06.968
But the club lounge is a little different than most others, since we had a private membership as well, so it was a club within the hotel.
00:04:08.050 --> 00:04:09.093
Really, yeah.
00:04:09.093 --> 00:04:10.097
What was that like?
00:04:10.097 --> 00:04:11.348
So people can join.
00:04:15.133 --> 00:04:16.317
We had a lot of business people that joined.
00:04:16.317 --> 00:04:30.992
We probably had about 30 was our max membership and we had only 28 members.
00:04:30.992 --> 00:04:32.254
Members.
00:04:33.836 --> 00:04:36.519
Do you have a waiting list Like what?
00:04:37.324 --> 00:04:37.968
Yeah, it was.
00:04:37.968 --> 00:04:38.329
It was a.
00:04:38.329 --> 00:04:41.588
I don't know if you've heard of the rich Colton.
00:04:41.588 --> 00:04:44.285
They always have their, their club level, so it's always busy.
00:04:44.285 --> 00:04:50.351
So we we couldn't really get any get any more than that, but it was, it was fun.
00:04:50.351 --> 00:04:55.170
It was a lot of you know some government officials, ceos of big companies.
00:04:58.264 --> 00:05:01.906
And then what was it like going from there to Baltimore country club?
00:05:02.925 --> 00:05:03.968
Then I was looking.
00:05:03.968 --> 00:05:10.410
I moved a little further up north with my wife to to Maryland so I started looking.
00:05:10.410 --> 00:05:14.550
There was no luxury hotels at the moment in the Baltimore area.
00:05:14.550 --> 00:05:25.374
They created a four seasons a little a few years after, but the Baltimore was probably the the best spot to work at in Maryland Baltimore area.
00:05:27.425 --> 00:05:28.951
And then, where did you start off?
00:05:30.125 --> 00:05:35.031
Start off as a reservations manager, so reservations on front desk manager there.
00:05:36.824 --> 00:05:40.410
And then, what was, what was your final position when you, when you left Baltimore?
00:05:40.745 --> 00:05:44.456
That was reservations and events manager there.
00:05:46.221 --> 00:05:47.004
Gotcha, so okay.
00:05:47.004 --> 00:05:50.718
So that's that's, and you were there for about four years, if I remember correctly.
00:05:50.718 --> 00:05:50.978
Yeah.
00:05:51.605 --> 00:05:53.630
I think about a little over four years.
00:05:53.630 --> 00:05:54.834
I loved it there.
00:05:54.834 --> 00:05:56.511
It was a blast.
00:05:57.985 --> 00:06:03.694
And then, how did this opportunity for the for the Vanderbilt come up?
00:06:04.245 --> 00:06:10.992
So Vanderbilt is actually the first luxury hotel in the Caribbean that opened in 1919, but it was closed for the longest time.
00:06:10.992 --> 00:06:15.959
It was closed for a little over 10 years and it was due to reopen at the end of 2014.
00:06:15.959 --> 00:06:20.235
So I always had sort of my eyes set on this hotel.
00:06:20.235 --> 00:06:27.446
So once they renovated it and they were about to open, I came down here to apply for to help open the hotel.
00:06:29.339 --> 00:06:32.528
So what did you apply for, like, what was like your hopes then at that point?
00:06:32.528 --> 00:06:37.324
Cause you went from the tennis you're at, you know, mandarin, you're now at a club.
00:06:37.324 --> 00:06:40.824
Now you're kind of switching a little bit, like switching gears a tiny bit.
00:06:40.824 --> 00:06:43.345
So what did you apply for?
00:06:43.345 --> 00:06:44.247
What did you end up getting?
00:06:44.247 --> 00:06:46.487
And then what's that progression been like?
00:06:46.487 --> 00:06:48.305
Cause you've been there for what?
00:06:48.305 --> 00:06:49.228
10 years now?
00:06:49.420 --> 00:06:51.144
It'll be 10 years in September.
00:06:52.028 --> 00:06:52.309
Oh, wow.
00:06:52.959 --> 00:06:57.488
Yes, so I got the position I applied for, but I was willing to get any management position.
00:06:57.488 --> 00:07:01.766
To be honest, to help open the hotel, I started as a front office manager here.
00:07:01.766 --> 00:07:10.305
Then I went to director of front office and now I've been about a year and a half as the director of operations here.
00:07:11.581 --> 00:07:12.425
And what does like.
00:07:12.425 --> 00:07:18.201
What does a typical day for you look like as director of operations at the Vanderbilt Cause?
00:07:18.201 --> 00:07:18.502
That's a.
00:07:18.502 --> 00:07:19.807
It's a big property.
00:07:21.639 --> 00:07:25.247
It's a big property, yeah, Five restaurants.
00:07:25.247 --> 00:07:30.906
So it's a lot of walking pretty much, making sure our guests are happy, our employees are happy.
00:07:30.906 --> 00:07:34.362
Just walking around all day making sure everything is.
00:07:34.362 --> 00:07:35.923
Everything is how it should be.
00:07:37.660 --> 00:07:40.569
Now I was at the STK on your property.
00:07:40.569 --> 00:07:44.990
Now, how does that fall under your jurisdiction?
00:07:44.990 --> 00:07:46.423
Like so is that?
00:07:46.423 --> 00:07:47.908
Is it like a frantic?
00:07:47.908 --> 00:07:51.244
How does that work and what control do you have over that aspect of?
00:07:51.939 --> 00:07:54.547
It is a franchise, but we run it a hundred percent.
00:07:55.348 --> 00:07:55.649
Gotcha.
00:07:56.220 --> 00:07:57.545
So it is one of our restaurants.
00:07:57.545 --> 00:08:03.485
The employees are our employees, so it's it is ours and we pay the franchise.
00:08:04.208 --> 00:08:04.668
Gotcha, gotcha.
00:08:04.668 --> 00:08:07.464
No, I wasn't sure if it was like an outside group or if you guys also ran it.
00:08:07.464 --> 00:08:14.749
Okay, so that's also part of your I don't want to say jurisdiction, but that's your jam as well, it is.
00:08:14.749 --> 00:08:19.447
Is that the like, the in terms of the other restaurants on property?
00:08:19.447 --> 00:08:20.625
How does that rank?
00:08:20.625 --> 00:08:22.627
Is that like one of your like?
00:08:22.627 --> 00:08:25.827
How does that rank in terms of the other restaurants?
00:08:26.360 --> 00:08:27.946
That's probably at night.
00:08:27.946 --> 00:08:29.028
That's definitely our busiest.
00:08:29.028 --> 00:08:31.904
We have our Ola Ocean from Beeswitz, our all day restaurant.
00:08:31.904 --> 00:08:34.629
That sort of breakfast, lunch, dinner, brunch, casual.
00:08:34.629 --> 00:08:35.845
We have tacos in Tequila.
00:08:35.845 --> 00:08:39.197
We have 1919, which is our fine dining restaurant.
00:08:39.197 --> 00:08:41.046
The chef there had two Michelin stars.
00:08:41.046 --> 00:08:46.423
That's Secretary of Chef in New York, so that's probably the most high end, best restaurant in Puerto Rico.
00:08:46.423 --> 00:08:52.447
And then we have STK, which is sort of a fun vibe dining steakhouse.
00:08:52.447 --> 00:08:54.365
It's not your typical steakhouse.
00:08:56.601 --> 00:08:58.087
Yeah, it was a great time there.
00:08:58.087 --> 00:09:03.447
I went to the one in Vegas and the one here was here there where, with you, it was just as good.
00:09:03.447 --> 00:09:14.687
It was really really good, and you, do you have any anything to do with the casino also, or is that a whole different set of operations, cause the hotel has a casino?
00:09:14.726 --> 00:09:21.506
yeah, the hotel it's the we're the Condelo Collection as a whole, the company which has three hotels.
00:09:21.506 --> 00:09:28.187
You have the Condelo Ocean Club, next door is the adults only boutique hotel, and La Concha Resort, which has the casino.
00:09:28.187 --> 00:09:31.067
Is there about to be an autograph collection this year?
00:09:31.067 --> 00:09:37.385
Oh wow, it's just the same management company, same ownership, but not inside our property.
00:09:39.019 --> 00:09:39.522
Now how?
00:09:39.522 --> 00:09:41.320
What was it like going from cause?
00:09:41.320 --> 00:09:42.986
Baltimore was member owned right.
00:09:44.840 --> 00:09:45.201
Baltimore.
00:09:45.201 --> 00:09:46.105
Yes, it is member owned.
00:09:46.566 --> 00:09:46.886
Member owned.
00:09:46.886 --> 00:09:55.688
Was it like going from a member owned club to working for a for a for-profit organization?
00:09:57.440 --> 00:09:59.346
Again, I don't see it too different.
00:09:59.346 --> 00:10:03.341
To be honest, it's still the hospitality service industry and others.
00:10:03.341 --> 00:10:17.433
The main difference is the connections you make at a club are a little closer knit, a little longer lasting, since you're there with daily, when you see them weekly same people for years and years.
00:10:17.433 --> 00:10:19.067
At a hotel.
00:10:19.067 --> 00:10:24.097
It's just three days and a brand new set of 600 to a thousand people come in.
00:10:24.097 --> 00:10:27.355
That's the biggest difference.
00:10:28.606 --> 00:10:35.316
Yeah, big challenge and probably very exhausting too, but also very happy, because you don't have to deal with certain members every single day.
00:10:35.316 --> 00:10:42.856
It's like these people are all going to be here for like two or three days and then they're gone Exactly and luckily with the member, only then for profit.
00:10:42.965 --> 00:10:47.056
luckily, we have a great ownership group that reinvests a ton into the property.
00:10:47.056 --> 00:10:51.455
So it's a lot of hotels that you'll see.
00:10:51.455 --> 00:10:52.998
They need a lot of TLC.
00:10:52.998 --> 00:10:59.057
This is we have a ownership group that likes to spend and maintain their property and upkeep it.
00:10:59.225 --> 00:11:06.928
Yeah, it was absolutely gorgeous when we all walked in and it's from being in the club space in the hospitality world.
00:11:06.928 --> 00:11:08.975
You see and experience so much.
00:11:08.975 --> 00:11:11.585
And now the place was absolutely beautiful.
00:11:11.585 --> 00:11:13.970
It was very, very, very well maintained.
00:11:13.970 --> 00:11:16.014
All the staff was fantastic.
00:11:16.014 --> 00:11:22.139
Now, in terms of the organizational chart, is there?
00:11:22.139 --> 00:11:26.874
I don't know if this is getting too personal now, but is there room to grow within that organization?
00:11:26.874 --> 00:11:31.879
So, like from where you're at at that level, what else is like around?
00:11:31.879 --> 00:11:33.323
Like is like a GM position?
00:11:33.323 --> 00:11:34.912
Next, like what sort of level?
00:11:34.912 --> 00:11:39.932
Now, you know, because it's private club radio, so I'm just trying to bring it over to now, to now this space.
00:11:41.606 --> 00:11:44.705
It's pretty similar to the organizational structure as a club.
00:11:44.705 --> 00:11:49.856
You know, the following position would be a I guess assistant general manager.
00:11:49.856 --> 00:11:54.854
Here would be a hotel manager and then after that would be GM.
00:11:58.369 --> 00:11:59.792
So, there's now.
00:11:59.792 --> 00:12:02.798
Is that the route that you're looking to go as well?
00:12:02.798 --> 00:12:16.419
Most, definitely Most definitely, and now would the next level be at, because you're one of the top places on Puerto Rico.
00:12:16.419 --> 00:12:20.256
So what's like the next step then?
00:12:20.256 --> 00:12:23.591
Is it like staying within that organization, like, is it going back to a club?
00:12:23.591 --> 00:12:26.325
Where do you think the progression is going to go?
00:12:26.325 --> 00:12:29.921
Or are you just kind of taking a, taking it each?
00:12:30.363 --> 00:12:30.764
day by day.
00:12:30.764 --> 00:12:37.485
You're right, there's not many positions that I'm looking forward to.
00:12:37.485 --> 00:12:41.884
There's probably maybe we have a St Regis here, the same ownership group.
00:12:41.884 --> 00:12:46.004
There's a Ritz-Caulton Reserve and Dorado Beach Country Club.
00:12:46.004 --> 00:12:55.639
It's also on par with us, but it's probably maybe you know three to four jobs that I would be interested in for as my next step.
00:12:55.639 --> 00:13:00.134
But I still consider the one in the Vanderbilt is the city hotel.
00:13:00.134 --> 00:13:09.524
Lots of energy, FNB is great, so it's to me it's where we're not above, but obviously there's not much room to grow.
00:13:10.349 --> 00:13:11.033
But there's still something.
00:13:11.033 --> 00:13:17.735
I was over at the St Regis for our stay in Puerto Rico and that was absolutely gorgeous and so funny.
00:13:17.735 --> 00:13:33.385
As part of the same group, yeah, yeah, you know the whole, so I can just imagine from what I experienced in the time that I had in the hospitality.
00:13:33.385 --> 00:13:43.440
You can definitely see the similarities between both hotels groups, which makes sense because it's the same owners.
00:13:43.440 --> 00:13:47.224
Have you ever spent any time over at the St Regis?
00:13:48.197 --> 00:13:48.899
I love to go there.
00:13:48.899 --> 00:13:50.679
I'd probably go there maybe once a year.
00:13:50.679 --> 00:13:52.364
Get away.
00:13:52.364 --> 00:13:55.442
It's a beautiful property.
00:13:55.442 --> 00:13:57.480
You know, just played by the pool.
00:13:57.480 --> 00:14:02.660
It's probably 40 minutes from us, so it's a nice getaway without having to travel.
00:14:03.663 --> 00:14:07.679
Yeah, I will say, though it took like when we were coming in for dinner there was a bunch of traffic.
00:14:07.774 --> 00:14:15.562
We left during rush hour and I can get what what what road it is, but coming from like the St Regis it was horrible traffic.
00:14:15.562 --> 00:14:27.744
And then we get to this one point and it was just because this one exit, the four lanes, everybody was trying to cut over at the last second I forget what exit it was, but like once we passed that it was smooth sailing.
00:14:27.744 --> 00:14:31.980
It was so annoying because it was just all these people just trying to, trying to cut over.
00:14:33.054 --> 00:14:34.822
Driving Puerto Rico is no fun.
00:14:34.822 --> 00:14:36.578
It runs the traffic always.
00:14:37.595 --> 00:14:37.836
It was.
00:14:37.836 --> 00:14:56.379
It was definitely a unique drive because you're in it's the, the, the measurement is kilometers but the speed limit is miles per hour, exactly Like which I thought I was going crazy and I'm like I'm smart enough to be dangerous, but I'm like pretty like dumb.
00:14:56.379 --> 00:15:01.865
So I was, I was in my head, I'm like is it just me or are we doing kilometer?
00:15:01.865 --> 00:15:03.541
But then also it's miles per hour.
00:15:03.541 --> 00:15:11.783
And then what killed me is we were going to the rainforest tours.
00:15:11.783 --> 00:15:13.160
We had somebody come come pick us up.
00:15:13.160 --> 00:15:32.523
It took took the six of us where we were going into the rainforest and there was police, had this intersection, this whole area blocked off because there was a funeral going by and there was a dude on the side of the street who was like filming the entire thing and I made a joke about something.
00:15:32.523 --> 00:15:34.841
And the driver goes oh yeah, that's our mayor.
00:15:34.841 --> 00:15:40.221
He was like live streaming the funeral, like the funeral possession.
00:15:40.221 --> 00:15:42.802
He goes yeah, he's on social media a lot.
00:15:42.802 --> 00:15:46.724
It was such a fun trip, such a fun experience.
00:15:46.724 --> 00:15:50.178
So that's.
00:15:50.198 --> 00:15:51.302
That's Puerto Rico for you.
00:15:54.414 --> 00:15:55.821
Now, would you like to stay there?
00:15:55.821 --> 00:15:57.802
Would you like to move like what?
00:15:57.802 --> 00:15:59.178
What would be your ideal?
00:15:59.178 --> 00:16:09.624
Or is it more a position that would pop up would probably be a factor, or are you looking to stay on on the island?
00:16:10.316 --> 00:16:11.399
I have two, two babies.
00:16:11.399 --> 00:16:17.902
One is two and two and a half, the other is four, five it's five months Probably looking to stay for the for the time being.
00:16:17.902 --> 00:16:21.178
Obviously there's more, many more opportunities in the U?
00:16:21.178 --> 00:16:27.287
S, but probably for the next few years at least, stay here and hopefully there's.
00:16:27.287 --> 00:16:34.081
There's a lot of properties on the pipeline here in Puerto Rico as well Luxury, so hopefully we'll get a few more in.
00:16:35.254 --> 00:16:55.201
And and this is me just talking out loud, but I would assume you know, being at that level where you're at as well, in that hotel and the prestigious the, the prestige, it has in the in the name, you know it's probably not even so much of an importance to need to move, so to speak, because you're at such a I don't want to say it's such a, such a prestigious level.
00:16:55.201 --> 00:16:59.316
But that would probably be my point of view a little bit too, is it?
00:16:59.316 --> 00:17:05.724
You know, probably at your level at that point, it's not so much of importance to need or want to move.
00:17:05.724 --> 00:17:06.867
Yes, no, maybe.
00:17:08.095 --> 00:17:09.696
Yeah, no, I agree, I'm not.
00:17:09.696 --> 00:17:15.068
I love this property and I'm not desperate for right for any other property.
00:17:15.068 --> 00:17:26.790
At the end of the day, I know there's there's very few properties that are as great as this one at the end of the day, with the four restaurants that we have, the history, that we have the architecture, it's so I don't and.
00:17:26.790 --> 00:17:29.398
I'm not jealous of any property in the US or elsewhere.
00:17:30.309 --> 00:17:40.078
Yeah, because I'm trying to go through the like you know, I'm trying to think in peace through, you know, what you shared with me and the experience and it's like, well, you know, to get up to that level.
00:17:40.078 --> 00:17:55.633
You know there's I was talking to I think he just worked around the hotel in the front area doing you know, the shuttles and just you know, helping out out front and the he drove us.
00:17:55.633 --> 00:18:01.040
We went to go play golf over at the is it Baye Beach?
00:18:01.040 --> 00:18:02.502
Baye Beach, you know what I'm saying?
00:18:02.502 --> 00:18:13.842
Yeah, so we went over to play some golf and we were talking to the driver and he said he applied for something like six months just to get to his position.
00:18:13.842 --> 00:18:16.134
Is the waiting list that long?
00:18:16.134 --> 00:18:18.092
Is the talent pool?
00:18:18.092 --> 00:18:22.382
That's strict to work at one of your properties?
00:18:25.715 --> 00:18:28.803
Oh, so he's not in the back, not anymore.
00:00:00.020 --> 00:00:18.768
00:00:18.768 --> 00:00:20.565
00:00:20.565 --> 00:00:34.886
00:00:34.886 --> 00:00:43.607
00:00:43.607 --> 00:00:44.844
00:00:45.280 --> 00:00:50.968
00:00:50.968 --> 00:01:13.609
00:01:13.609 --> 00:01:20.828
00:01:20.828 --> 00:01:23.087
00:01:23.087 --> 00:01:27.361
00:01:27.361 --> 00:01:33.170
00:01:33.170 --> 00:01:47.868
00:01:47.868 --> 00:02:04.087
00:02:04.087 --> 00:02:10.444
00:02:12.080 --> 00:02:14.206
00:02:14.206 --> 00:02:22.265
00:02:22.265 --> 00:02:32.268
00:02:35.306 --> 00:02:35.707
00:02:35.707 --> 00:02:38.138
00:02:38.479 --> 00:02:38.759
00:02:38.759 --> 00:02:39.846
00:02:40.300 --> 00:02:41.324
00:02:41.324 --> 00:02:45.707
00:02:46.680 --> 00:02:48.084
00:02:48.084 --> 00:02:49.268
00:02:49.268 --> 00:02:51.646
00:02:51.646 --> 00:02:53.126
00:02:53.126 --> 00:03:03.123
00:03:03.123 --> 00:03:06.566
00:03:06.566 --> 00:03:08.342
00:03:08.502 --> 00:03:09.246
00:03:09.780 --> 00:03:10.020
00:03:10.020 --> 00:03:11.346
00:03:13.919 --> 00:03:15.926
00:03:16.900 --> 00:03:17.703
00:03:18.967 --> 00:03:19.228
00:03:20.322 --> 00:03:21.284
00:03:22.360 --> 00:03:23.425
00:03:23.425 --> 00:03:25.145
00:03:25.145 --> 00:03:25.145
00:03:25.900 --> 00:03:27.265
00:03:27.719 --> 00:03:30.288
00:03:30.288 --> 00:03:31.737
00:03:31.737 --> 00:03:40.210
00:03:40.210 --> 00:03:42.195
00:03:42.195 --> 00:03:49.004
00:03:49.044 --> 00:04:00.049
00:04:00.049 --> 00:04:06.968
00:04:08.050 --> 00:04:09.093
00:04:09.093 --> 00:04:10.097
00:04:10.097 --> 00:04:11.348
00:04:15.133 --> 00:04:16.317
00:04:16.317 --> 00:04:30.992
00:04:30.992 --> 00:04:32.254
00:04:33.836 --> 00:04:36.519
00:04:37.324 --> 00:04:37.968
00:04:37.968 --> 00:04:38.329
00:04:38.329 --> 00:04:41.588
00:04:41.588 --> 00:04:44.285
00:04:44.285 --> 00:04:50.351
00:04:50.351 --> 00:04:55.170
00:04:58.264 --> 00:05:01.906
00:05:02.925 --> 00:05:03.968
00:05:03.968 --> 00:05:10.410
00:05:10.410 --> 00:05:14.550
00:05:14.550 --> 00:05:25.374
00:05:27.425 --> 00:05:28.951
00:05:30.125 --> 00:05:35.031
00:05:36.824 --> 00:05:40.410
00:05:40.745 --> 00:05:44.456
00:05:46.221 --> 00:05:47.004
00:05:47.004 --> 00:05:50.718
00:05:50.718 --> 00:05:50.978
00:05:51.605 --> 00:05:53.630
00:05:53.630 --> 00:05:54.834
00:05:54.834 --> 00:05:56.511
00:05:57.985 --> 00:06:03.694
00:06:04.245 --> 00:06:10.992
00:06:10.992 --> 00:06:15.959
00:06:15.959 --> 00:06:20.235
00:06:20.235 --> 00:06:27.446
00:06:29.339 --> 00:06:32.528
00:06:32.528 --> 00:06:37.324
00:06:37.324 --> 00:06:40.824
00:06:40.824 --> 00:06:43.345
00:06:43.345 --> 00:06:44.247
00:06:44.247 --> 00:06:46.487
00:06:46.487 --> 00:06:48.305
00:06:48.305 --> 00:06:49.228
00:06:49.420 --> 00:06:51.144
00:06:52.028 --> 00:06:52.309
00:06:52.959 --> 00:06:57.488
00:06:57.488 --> 00:07:01.766
00:07:01.766 --> 00:07:10.305
00:07:11.581 --> 00:07:12.425
00:07:12.425 --> 00:07:18.201
00:07:18.201 --> 00:07:18.502
00:07:18.502 --> 00:07:19.807
00:07:21.639 --> 00:07:25.247
00:07:25.247 --> 00:07:30.906
00:07:30.906 --> 00:07:34.362
00:07:34.362 --> 00:07:35.923
00:07:37.660 --> 00:07:40.569
00:07:40.569 --> 00:07:44.990
00:07:44.990 --> 00:07:46.423
00:07:46.423 --> 00:07:47.908
00:07:47.908 --> 00:07:51.244
00:07:51.939 --> 00:07:54.547
00:07:55.348 --> 00:07:55.649
00:07:56.220 --> 00:07:57.545
00:07:57.545 --> 00:08:03.485
00:08:04.208 --> 00:08:04.668
00:08:04.668 --> 00:08:07.464
00:08:07.464 --> 00:08:14.749
00:08:14.749 --> 00:08:19.447
00:08:19.447 --> 00:08:20.625
00:08:20.625 --> 00:08:22.627
00:08:22.627 --> 00:08:25.827
00:08:26.360 --> 00:08:27.946
00:08:27.946 --> 00:08:29.028
00:08:29.028 --> 00:08:31.904
00:08:31.904 --> 00:08:34.629
00:08:34.629 --> 00:08:35.845
00:08:35.845 --> 00:08:39.197
00:08:39.197 --> 00:08:41.046
00:08:41.046 --> 00:08:46.423
00:08:46.423 --> 00:08:52.447
00:08:52.447 --> 00:08:54.365
00:08:56.601 --> 00:08:58.087
00:08:58.087 --> 00:09:03.447
00:09:03.447 --> 00:09:14.687
00:09:14.726 --> 00:09:21.506
00:09:21.506 --> 00:09:28.187
00:09:28.187 --> 00:09:31.067
00:09:31.067 --> 00:09:37.385
00:09:39.019 --> 00:09:39.522
00:09:39.522 --> 00:09:41.320
00:09:41.320 --> 00:09:42.986
00:09:44.840 --> 00:09:45.201
00:09:45.201 --> 00:09:46.105
00:09:46.566 --> 00:09:46.886
00:09:46.886 --> 00:09:55.688
00:09:57.440 --> 00:09:59.346
00:09:59.346 --> 00:10:03.341
00:10:03.341 --> 00:10:17.433
00:10:17.433 --> 00:10:19.067
00:10:19.067 --> 00:10:24.097
00:10:24.097 --> 00:10:27.355
00:10:28.606 --> 00:10:35.316
00:10:35.316 --> 00:10:42.856
00:10:42.965 --> 00:10:47.056
00:10:47.056 --> 00:10:51.455
00:10:51.455 --> 00:10:52.998
00:10:52.998 --> 00:10:59.057
00:10:59.225 --> 00:11:06.928
00:11:06.928 --> 00:11:08.975
00:11:08.975 --> 00:11:11.585
00:11:11.585 --> 00:11:13.970
00:11:13.970 --> 00:11:16.014
00:11:16.014 --> 00:11:22.139
00:11:22.139 --> 00:11:26.874
00:11:26.874 --> 00:11:31.879
00:11:31.879 --> 00:11:33.323
00:11:33.323 --> 00:11:34.912
00:11:34.912 --> 00:11:39.932
00:11:41.606 --> 00:11:44.705
00:11:44.705 --> 00:11:49.856
00:11:49.856 --> 00:11:54.854
00:11:58.369 --> 00:11:59.792
00:11:59.792 --> 00:12:02.798
00:12:02.798 --> 00:12:16.419
00:12:16.419 --> 00:12:20.256
00:12:20.256 --> 00:12:23.591
00:12:23.591 --> 00:12:26.325
00:12:26.325 --> 00:12:29.921
00:12:30.363 --> 00:12:30.764
00:12:30.764 --> 00:12:37.485
00:12:37.485 --> 00:12:41.884
00:12:41.884 --> 00:12:46.004
00:12:46.004 --> 00:12:55.639
00:12:55.639 --> 00:13:00.134
00:13:00.134 --> 00:13:09.524
00:13:10.349 --> 00:13:11.033
00:13:11.033 --> 00:13:17.735
00:13:17.735 --> 00:13:33.385
00:13:33.385 --> 00:13:43.440
00:13:43.440 --> 00:13:47.224
00:13:48.197 --> 00:13:48.899
00:13:48.899 --> 00:13:50.679
00:13:50.679 --> 00:13:52.364
00:13:52.364 --> 00:13:55.442
00:13:55.442 --> 00:13:57.480
00:13:57.480 --> 00:14:02.660
00:14:03.663 --> 00:14:07.679
00:14:07.774 --> 00:14:15.562
00:14:15.562 --> 00:14:27.744
00:14:27.744 --> 00:14:31.980
00:14:33.054 --> 00:14:34.822
00:14:34.822 --> 00:14:36.578
00:14:37.595 --> 00:14:37.836
00:14:37.836 --> 00:14:56.379
00:14:56.379 --> 00:15:01.865
00:15:01.865 --> 00:15:03.541
00:15:03.541 --> 00:15:11.783
00:15:11.783 --> 00:15:13.160
00:15:13.160 --> 00:15:32.523
00:15:32.523 --> 00:15:34.841
00:15:34.841 --> 00:15:40.221
00:15:40.221 --> 00:15:42.802
00:15:42.802 --> 00:15:46.724
00:15:46.724 --> 00:15:50.178
00:15:50.198 --> 00:15:51.302
00:15:54.414 --> 00:15:55.821
00:15:55.821 --> 00:15:57.802
00:15:57.802 --> 00:15:59.178
00:15:59.178 --> 00:16:09.624
00:16:10.316 --> 00:16:11.399
00:16:11.399 --> 00:16:17.902
00:16:17.902 --> 00:16:21.178
00:16:21.178 --> 00:16:27.287
00:16:27.287 --> 00:16:34.081
00:16:35.254 --> 00:16:55.201
00:16:55.201 --> 00:16:59.316
00:16:59.316 --> 00:17:05.724
00:17:05.724 --> 00:17:06.867
00:17:08.095 --> 00:17:09.696
00:17:09.696 --> 00:17:15.068
00:17:15.068 --> 00:17:26.790
00:17:26.790 --> 00:17:29.398
00:17:30.309 --> 00:17:40.078
00:17:40.078 --> 00:17:55.633
00:17:55.633 --> 00:18:01.040
00:18:01.040 --> 00:18:02.502
00:18:02.502 --> 00:18:13.842
00:18:13.842 --> 00:18:16.134
00:18:16.134 --> 00:18:18.092
00:18:18.092 --> 00:18:22.382
00:18:25.715 --> 00:18:28.803