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Hey everybody, welcome to the Private Club Radio Show, where we give you the scoop on all things private golf and country clubs from mastering leadership and management, food and beverage excellence, member engagement secrets, board governance and everything in between, all while keeping it fun and light.
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Whether you're a club veteran just getting your feet wet or somewhere in the middle, you are in the right place.
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I'm your host, denny Corby.
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Welcome to the show In place.
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I'm your host, denny Corby.
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Welcome to the show In this episode.
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You are all in for a ride pun very much intended as I get to chat with Yanel Porub, who is the GM of one of the most unique clubs I've ever seen or been to the Monticello Motor Club.
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The club is unreal and Yanel's story is even more unreal.
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We talk about his rise through the industry, from H-2B visa serving back bartending, but originally starting off cleaning crew quarters on a cruise ship, to now managing high-end hospitality at the Monticello Motor Club, which is a private racetrack and luxury auto playground for some of the most passionate car lovers in the entire world.
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Yenel's journey is all about hustle, gratitude and heart and how he's not just managing a club but helping build a resort-style experience resort-level experience for members who spend their weekends chasing lap times instead of birdies.
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So we talk about how Monticello is turning a motorsport into a full-service luxury destination, with so much more to come that he talks about that they're adding to the venue.
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Janelle is sharing how he is bringing country club style service to a racetrack and how he's building a true team culture from the ground up.
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The club is amazing, but Yanel's story is even better and I am so excited for you all to listen and dive into it.
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He is the definition of earned leadership.
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He's thoughtful, driven and deeply committed to giving both his members and his staff the kind of experience that he would want.
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This episode has inspiration, big ideas and just some hilarious stories you are not going to want to miss.
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I am so, so, so excited to have him on and for you to listen.
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Before we get to the episode, though, really quick, quick.
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Thank you to some of our show partners.
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Always like to give thanks and support the people who support our channel Kennes Member, vetting Members First Club Capital Group Golf Life Navigators and Concert Golf Partners, as well as myself.
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Shameless plug the Denny Corby Experience.
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There's excitement, there's mystery.
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Also there's magic, mind reading, comedy and crowd work.
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One of the most fun member and vet nights you will have, guaranteed.
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Want to learn more?
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Head on over to Den DannyCorbycom.
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Enough about that, though.
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Let's get to the episode.
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Private Club Radio listeners.
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Let's welcome to the show, yanel Porub.
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It was good to have an insight of what's going on.
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I want to see how the service levels that you offer things that people would never think of that's correct, and I think it's more like a resort kind of thing.
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You know, daniel, like when you go to a resort in vacation with your family and this is one of our goals it's, you know, have the members come here on a Friday and stay Friday, saturday, sunday and they spend the whole weekend.
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You live in crazy Manhattan and you drive up here, you relax and you have a wonderful time with your family.
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I think that will be in the future, especially when we're going to get the spa and the pool and the tennis courts.
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It's going to be a vacation far away from your crazy Manhattan busy day.
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Forget about work, forget about everything and just come and enjoy it here, and that's how we give as much service as possible.
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It's like the stuff that people leave places going.
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Oh, I wish they would have been cool if they did that.
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You guys do that.
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Yeah, that's true.
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That's true, but no, I think my favorite part whole the whole thing, I think so far is the attention to detail where there's no hard walls or curbs that a car can run into, like.
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I think just that level of detail is like because again you have members that they spend so much money not only to become a member but to buy those beautiful cars, and then what we want from them is to come to have a wonderful time, take their car out of the garage and in the end of the day put it back and you go home happy that you have a phenomenal job and nothing happens.
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So safety, it's our top, top, top priority.
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At the track, you.
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So safety, it's our top, top, top priority.
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Uh, at the track, you know it's, it's, except the hospitality and the detail and the food and beverage and those little tiny things.
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Safety from far away, it's, it's, it's top priority, yeah, yeah.
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And you grew up romania, romania, romania, romania and then worked on a cruise ship yeah, great memory Cleaning the employees area.
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Not even the nice areas.
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No, so the name of the job at that time on the cruise ship it was crew utility.
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So I was cleaning the entire area where the crew members were actually leaving and shower and do whatever they have to do, uh, which you know you have to do it.
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So I did it for some time, um, and then after after a while, I moved my way up into the crew utility staff mess, which, uh, is where the employees are eating.
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So I was just preparing the food for them and cleaning after them.
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That was another thing.
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And then in the end, kind of as a promotion, it was crew bar.
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That was my favorite part of the of the working on a cruise ship was the best part.
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It's um, and I think even these days every single cruise ship they have a bar dedicated to the staff with the best prices, I mean.
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But that was good and wear my way up and become a bar waiter and after a few years I left the cruise ship industry.
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You know it was tough.
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Imagine you go to military and you wear a uniform without days off, but here you were getting paid.
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Yeah, it was tough.
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And it was what made you get out, Because it wasn't there, like.
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To get out of the cruise ship.
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Yeah, it wasn't like it was an incident.
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Yeah, in 2010, we were going from Barcelona, it was upon Barcelona, it was.
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I think it was from Barcelona.
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We're going to france, to marseille, and there was a big, big, big wave that hit the ship.
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It was like a 20 foot uh tall, uh wave that hit the ship and crash into and we have a over 20 people that they got injured and we have, uh, um, two people that actually lost their life.
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And that's when I say you know what I'm done with this, this is just too much yeah.
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And you're how old at that point?
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Oh my God, I was 24, 24, going 25, 25 years old.
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Yeah, it was a hell of an experience, for sure.
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And then what you applied for an H2.
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I did and you landed in connecticut.
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so my sister, uh, was in usa at that time I think she was working at lost tree club in palm beach okay gardens, florida and she told me you are done with the cruise ships.
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This is an application go and apply an H-2B visa with this company.
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And that's exactly what I did and I applied and I got an interview and you know all the whole process.
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I passed the interview, I got my visa and I ended at Woodway Country Club in Connecticut on May 7, 2010.
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And it was one of the best decisions ever.
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You remember the exact day.
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Yeah, I will never forget it.
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Yeah.
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And then what was like the first step in Because you were at the bar worked your way up from there.
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What was like your first job at the clubs, at the clubs.
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Actually I was a server at that time when I arrived to my petition for an H-2B visa.
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I was a server and I came to Woodway and I just, you know, show my uh work attic and the manager at that time his name was Eduardo um, he actually saw me working and he was like, hey, go behind the bar.
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He was kind of testing me to see if I know things.
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But in my mind I just wanted to show him that, hey, I can do things.
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So then he promoted me to be a bartender.
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Then one day someone from Trump organization was there for recruiting and they saw me and they offered me a job to go to work at Mar-a-Lago.
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So that's what I was doing.
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For two years I was bartender of Woodway Country Club and then I would go server at Trump International in Palm Beach.
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Go back to Woodway and someone told me to my sister again, apply for the green card lottery.
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So I did apply for the green card lottery and I won.
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And that's how I got my green card through the lottery visa.
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And once the green card lottery and I won.
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And that's how I got my green card, yeah, through the lottery visa.
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And once the green card, you know, came.
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I was like this is, you know, opens all the opportunities to sky's the limit.
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I'm going to live the American dream and just work hard, be extremely positive, not being afraid of challenges and asking.
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I was always asking like I would like to do something more and the whole like I would like to do something more and the whole credit I got to give it to the ex-GM of Woodway, steve McVeigh, which he saw huge potential in me and almost every year he promoted me from a captain to a bar manager, to an assistant manager and then in 2017, he offered me a full-time job as a director of service.
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It's when I left Palm Beach and the Trump organization, when I was their transportation manager, which was cool, it was a beautiful job, but I say I want to have a career path in the country club industry.
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So I accepted Woodway job and I just built my way up to you know, working hard, prove what we can do and and put members first.
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You know that was everything for me always member expectations and my staff, because everything I accomplish 100, even now getting this job it was because of my staff that used to work with me at Woodway.
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Yeah, yeah.
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How did you end up with the transportation position?
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Oh my God, what was that?
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How do you go from food and beverage to transportation?
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Oh, that's a good one, it's a funny one actually.
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So I was a server at the Trump International and my dream was always to become an FBI agent.
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You believe it or not, it's crazy, don't even ask.
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And I went.
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After I got my green card I say like, yes, my dream is going to come true.
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And I went and I studied criminal justice and I graduate.
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I have a bachelor's degree in criminal justice.
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So then I say to the management of Trump International hey, I'm in school, the money that I make right now as a server is not enough.
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I want to do something extra.
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So they give me an opportunity to do valet.
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And I start being valet, you know, driving fancy cars and all that.
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And one time Donald Trump, president Trump, was coming and I say, hey, you know what I want to drive you around.
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One time Donald Trump, president Trump, was coming and I say, hey, you know what I want to drive you around.
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One time, like my jokes and just speaking out, being open to talk about those things.
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And actually he said go and talk to Brian was the name of the guy at that time who was the transportation manager.
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And I asked him and here we go.
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I was a server and a transportation guy driving people around and I think it was after a year he quit his job because he was moving to do something else and I'm so ready to take this opportunity.
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You know I'm right here.
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So I took it, for I think it was like two years.
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But I was missing the opening the bottle of wine.
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I was missing the opening the bottle of wine.
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I was missing the serving, the food, and you know all those kind of things you miss then once you have that hospitality that hustle and bustle exactly so.
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That's when I was the manager of the transportation department and Woodway offered me the director of service and I was like you know what?
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I know I can grow up big time if I do that.
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So that's how I ended up by asking.
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I know I can grow up big time if I do that.
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So that's how I ended up by asking.
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The art of asking, ringing at the right place, the art of the ask.
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It was fun.
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It was fun.
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What did that entail?
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What's the director of transportation like for an organization?
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So at that time it wasn't't that big.
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I think we were having like six or seven cars in our fleet uh, from escalates to rolls royce phantoms, my back and, um, I think there were only like three drivers that they were working with me while scheduling and pick up of all the trump family when they were coming in town at that time and all their guests and, of course, any other member in the club, because the transportation department was a part of the hospitality that Mar-a-Lago and Trump National, jupiter and Trump International will offer to their members A very high end, very high end service.
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Yeah, you know, picking up from the airport or any other going for a dinner.
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You know how it's found.
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It's all the fancy things.
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Yep, that's neat.
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And then, how did Monticello Motor Club come into play?
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So I mentioned to you that the employees, they were the ones that helped me out through my whole career.
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Yeah, and that's the reality.
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Because even when I got the director of service at Woodway, Steve would always ask the employees and the employees would say, oh my God, you know, he's just amazing with us, he does a great job.
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So that's when, bless you, that's when he would promote me and give me different opportunities and challenges.
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So Monticello Motor Club actually the owner, Paul Quilly, a funniest man that you can meet and, of course, very successful he came for dinner at Woodway Beach Club in I think it was in June of 2021.
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It was a busy evening.
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You know, I have my pre-shift meeting and I'm like guys.
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You know, I always ask you for one thing from 6 o'clock in the afternoon until 9 o'clock Focus on your stations.
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Be at your stations, Be with the members, Be with your guests, Provide the best service that you can do and after that, you know, we can chat, we can, you know, do whatever you want to do, but please just focus on the customers.
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Give me three hours.
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I see this.
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There were a table of four people and I see every single employee goes to that table.
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What's going on in here?
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Was he passing out $100 bills?
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I didn't even think about the tips.
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I thought about okay, you guys know that that guy.
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I didn't even know him at that time.
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I just knew that his brother is a member of Woodway.
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So I called all the servers and I called him in the kitchen.
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I'm like I want you guys to stop.
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I understand that his brother is a member, but stop bothering him.
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No one told me a word.
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So then, you know, time comes in the end and he's approaching me when on his way out, and he's like, uh, out of nowhere, I want you to work for me.
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I'm like, okay, thank you, what a good joke.
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Everyone's in my head, everyone says that.
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So he gave me his business card and I was like all right, I went to the computer, I type the place, I look and I'm like I don't know if I want to go in the middle of nowhere and I like challenges, I want to have fancy.
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You know country clubs.
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I want to.
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This is what I want to offer.
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And then I went and I met him the second day and he says listen, I really want to hire you.
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I want you to work for me and I want you to build me a country club there.
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So I came here, I saw the place, I saw the potential that is in the place.
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I talked to him about his vision and what he wants to take this place and you know I was like, oh my God, this you know he's not joking.
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I told him what I want, not only as a financial perspective, but at the same time, staff culture, staff house that I show you.
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And he accepted everything and I was like, oh my god, this guy really, really, really want to do the best country club in the whole world.
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So, long story short, how I got here.
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Then I found out the real story that the owner at Paul Paul was inviting every single individual at the table and asked them who's your manager?
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And they said that guy, how is your manager?
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My manager is the best guy in the whole world.
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And he was like you know what?
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At that moment I said I'm going to hire you, no matter what it takes, because you have that spirit, Plus every single server.
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They were like so young, but they looked like they are in the military.
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They were making such an excellent service.
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So that's how everything came from a dinner, from a service and my hard work.
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It paid off by providing to what I learn to offer to our members.
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Yeah, it must feel good to be in a position to also help so many others and to get what you want to help them.
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Oh, yes, absolutely.
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Like the housing yes, and it's nice and it's on brand for the club as well.
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It's not just a thrown up, you know, I forget what they even call them.
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Like pole barns, it's a well done.
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Or the monkey house, it's a well done.
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Building yes, and it's on brand with the whole club itself too.
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Like cars and like that yeah, not rusticic.
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I don't know what the feel with the word I'm going for is.
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I don't know interior design stuff, but it just all fits, it all works.
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Yeah, it all looks so good.
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so then, in most of the things that I did since I started working in this industry, um, and all the places that I run I do two.
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One of the things is I put myself in an employee's shoes and how I want the employee to be treated.
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And the other thing, I put myself in a member's shoes and how I want the members to be treated.
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And you combine those two together and you give an amazing service to your members and to your staff, because you're going to treat them the way you want to be treated by a manager and you're going to treat them the way you want to be treated by a manager and you're going to treat the members the way you feel you would like to be treated if you go somewhere to spend your money or dinner or something like that.
00:19:10.448 --> 00:19:36.480
And from this perspective, I put myself now in three situations the owner, the employees and the members, because we are a profit club that we got to make also financial, great financial decisions, you know, yeah but I think that all it all just helps, because there's so many places you go and they'll make the employee areas or you know what they're just met and it's like we have all these people spending a stupid amount of money.
00:19:36.480 --> 00:19:41.098
Yeah, for an experience, but it's like you can't just toss a little bit over, yeah and that's what we did.
00:19:41.400 --> 00:19:45.867
So we uh, when we create a staff house again, I say I've been in a staff house.
00:19:45.867 --> 00:19:48.019
I know what is missing all our employees.
00:19:48.019 --> 00:19:49.301
They stay alone in their rooms.
00:19:49.301 --> 00:19:51.855
They have a lot of showers that that they can share.
00:19:51.855 --> 00:19:54.402
Nobody's ever, ever gonna wait for something like that.
00:19:54.402 --> 00:20:00.921
A huge laundry room, which no one would ever wait for, a dryer or washing machine, and even the living rooms.
00:20:00.921 --> 00:20:07.637
You saw, we have two that someone can go and play games and the other one can go and stay and watch movies or it's.
00:20:07.637 --> 00:20:11.926
It's quiet and at the same time, two uh patios that you don't have.
00:20:11.926 --> 00:20:12.949
Only you know.
00:20:12.949 --> 00:20:14.700
So I didn't even notice the two different pads?
00:20:14.740 --> 00:20:15.461
yeah, in the back.
00:20:15.682 --> 00:20:20.663
So that's why it's like we thought a lot about, uh, what would be good?
00:20:20.663 --> 00:20:22.027
Because you're going to be far away from home.
00:20:22.027 --> 00:20:24.403
You know we bring people from South Africa, romania.
00:20:24.403 --> 00:20:33.162
We have a lot of guys that come from Stanford, which is like two hours and a half away from here, and they actually stay in the staff house.
00:20:33.162 --> 00:20:40.587
So it's important too we have two suites, because, in case that we get a married couple, we want to accommodate them and stay together.
00:20:47.335 --> 00:20:50.102
So it's all very well thought to make sure they have a good experience.
00:20:50.122 --> 00:20:58.000
Yeah, and you really don't have too many people, you know, 60 full-time and then 160, yes, 160, uh, in season, but as a full-time off-season we have 60 employees.
00:20:58.000 --> 00:20:59.723
Yeah, it's not bad.
00:20:59.723 --> 00:21:05.739
It's kind of like a, I would say, medium kind of medium country club, you know.
00:21:05.939 --> 00:21:07.663
Yeah.
00:21:08.965 --> 00:21:10.881
We give a lot of time off to our staff.
00:21:10.881 --> 00:21:14.597
You know Some of my management that they work a lot, especially food and beverage.
00:21:14.597 --> 00:21:16.243
They are off like six months.
00:21:16.243 --> 00:21:18.442
I don't bring them in.
00:21:18.442 --> 00:21:27.455
We close in November first, first week of november and then he's off december, january, february, march and the end of the march I'm thinking back five months off.
00:21:27.455 --> 00:21:29.721
I mean you can't be dead but they're probably.
00:21:29.741 --> 00:21:30.986
It's probably when you're working here.