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Hey everybody, welcome to the Private Club Radio Show, where we give you the scoop on all things private golf and country clubs, from mastering leadership and management, food and beverage excellence, member engagement secrets, board governance and everything in between, all while keeping it fun and light.
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Whether you're a club veteran just getting your feet wet or somewhere in the middle, you are in the right place.
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I'm your host, denny Corby.
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Welcome to the show.
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In this episode we have a total rock star, valicia Luckinbill.
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She's the director of food and beverage at Colonial Country Club in Florida.
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She's a Somalier, a leader and an all-around force of nature, and her story is absolutely amazing.
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She came to the US from Jamaica through a government H-2B visa program with nothing but grit heart and a leather jacket that definitely was not ready for the Michigan weather where she started.
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Now she is leading teams, creating unforgettable experiences, teaching wine with flair, putting on incredible member events, and all doing it with a signature Belicia spark.
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So in this episode we talk about what clubs gave her that hotels couldn't.
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How she balances work, leadership and family life Spoiler alert you cannot have two managers in one house her journey from Island girl to industry powerhouse and the importance of knowing when and how to connect and when and how to actually disconnect.
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She's wise, she's hilarious and she's real.
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I cannot wait for you to get to the episode Before we jump in, a quick thank you to some of our show partners.
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They help fuel Private Club Radio here and bring the episodes to you, to people.
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Big thanks to our show partners who help fuel private club radio.
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Kenneth's member vetting golf life navigators, members first club capital group you hear about them on the ads as well as myself.
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The denny corby experience.
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There's excitement, there's mystery.
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Also there's magic, mind reading and comedy.
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A ton of laughs, gasps and holyps.
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It is one of the most fun member event nights you can have.
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But the thing is I've heard of too many clubs having a bad stand-up comedy night and some clubs associate the magic shows and those type of shows with stand-up comedy shows and that's not good, and so I've developed a guide to help clubs, just like you, have amazing stand-up comedy nights.
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If you want to learn more and download it, head on over to dennycorbycom slash comedy guide.
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That's dennycorbycom slash comedy guide.
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But enough about that, let's get to the episode.
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Private Club Radio listeners.
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Let's welcome to the show, belicia Luckinbill.
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You've worked in clubs for a while now, but you didn't start in clubs.
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What got you started in clubs?
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What like pulled you in?
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Well, you know, one of the things that pulled me in I'm always a people person.
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I'm a, you know, of course.
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But when you're in the hospital for a long time and you realize that you don't really have as much time as you want to have with your family, and when you join the club, you're like, oh, I can finally have a little bit of life.
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So that's when I joined the club.
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You know, not working that 2 am anymore or those kind of wild hours, and I can be home sometimes by 10, the latest.
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Yeah.
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Then that's just amazing.
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You know, forget about New Year's Eve.
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Everybody know you go home late that day.
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Yeah, Just having more time with my family is what really drew me into the club, and club does so much for you as well.
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You know in terms of, okay, what do you want to do, when do you want to go?
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And there's just so much to do in the club industry and so much to learn.
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You know, whether it be golf or rocket sports or whatever it takes, there's so much to do in clubs.
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Yeah, and I remember you telling me before if you know you get bored if you're not being challenged.
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So I'm assuming you know clubs give you that ability to be challenged a bit more and if you're not, it has different opportunities for you to be challenged, unlike maybe, some other hospitality routes yes, they do.
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They do challenge you a lot, you know.
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Funny enough with clubs is, you know, um, I did rocket sports for a while and then after that, um, I could now move over into the gulf, and I just remember, every time members would say, oh, you're not doing this, but then you did something else.
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Oh, but we're not.
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So it's always a challenge to get better what you did before, and the better you do it is, the more they ask for you to push yourself to do even better the next time where, where is?
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this grateful.
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They're very.
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They're grateful for what you do.
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They just want to see what do you have next?
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I know you got more in you yeah, where, where does that mindset come from?
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Where?
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Where do you get that?
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Where, what?
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What place does that come from?
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I just think it also have to do with how I was raised.
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You know, my, my mom, my grandma would say go for it, work hard.
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You know, and no matter what, have fun, don't let anything set you back.
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And you know we're a human being.
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We're going to have those down days, you know, but brush it off and carry on.
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You know, and that's the thing, that that word headache is always there, it's always a nonstop for me and it's what else can I do?
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Hey, you just did this great and I love it.
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I feel great, especially when the members are happy, or my staff they're happy about what they just accomplished.
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I'm like, ok, what's the next task?
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What else can we do?
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Yeah, where now?
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Where are you from?
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I'm from the beautiful country island of Jamaica.
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I'm an island girl.
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When did you, when did you come here and do you get to go back home often?
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And do you go back home often?
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Well, I came here, um, god, now you, to let me feel like I'm old.
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I came here in 2004, I believe, and I actually started out as an H2B, but the government side of the program, because there's two sides there's a private side and then there's the government side.
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Yeah, and that's how I started and you know, know, I'm very grateful for that.
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Um, it's not for the faint of heart, I can tell you oh yeah because I cried for months because I had a young baby at a time and I said, how could I even leave my kid to be here?
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But I said, well, if I really want to get the best for him and do great and help my family, then that's the reason why I got on that plane.
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Yeah, that's the reason why I drove from Miami for three days to get to Michigan and God knows, michigan was cold.
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Oh, I can that because you you probably never experienced that level of cold prior and nothing could could prepare you for that.
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Like no movie, no documentary, like could could prepare you for that.
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Like no movie, no documentary, like nothing could prepare you for that no, no, I even watched bobstad a couple times and they didn't tell me that.
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No, no, I was cold.
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I literally ran into a little.
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They had like a little um store by the dock because we're waiting for the ferry.
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So let's imagine we pulled up and the ferry is moving away and I'm like they said you just missed the ferry, you gotta wait like another hour.
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And I said what?
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And the warmest place actually was the side of the bus with the engineers.
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And oh, I came back out and I was in a leather jacket.
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I couldn't feel my nose, I couldn't feel my ears.
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I was like this is like torture.
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Nobody tell me that this is America.
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The America that I see in movie is not this.
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Not even coming to America with Eddie Murphy, not even coming to.
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America, nothing.
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I said this is not what I saw in the movie.
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So why are you doing this to me?
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And I just remember we got to the island.
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And then again another thing nobody tell us that they were going to do a fire drill.
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So I got in my room starting to freshen up, unpacking and they said, oh, you got to run back out to do a fire drill.
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I mean, what do you mean?
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There's no fire.
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They said no, you really have to leave the apartment.
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I said I am not dressed for the outdoors.
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I have a shorts and flip-flop on.
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I got back out and I try to run in the sun.
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That sun it was not warm.
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I said for the first time call me silly, but I'm gonna say the sun is actually cold because I there was no warmth, I was freezing my bum off, wow.
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But you know it was an experience, it actually built me and you know it's a thing in life that says just be prepared for the unexpected.
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Yeah, because you just never know what's going to get tossed at you.
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Yeah, wow, wow, ooh.
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That had to be tough.
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Yes, and then I did bad and I just remember.
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You know again, sometimes you just never know what's going to get tossed at you in life or where your next step is.
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So just be ready when that door is open.
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Because when I was in Michigan, I just I'll never forget that there were some recruiters from Florida, actually from La Playa, and my roommate said to me can you just follow me to the interview?
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I said fine, how come?
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I'm on my break anyway.
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And I was just sitting there observing people reading, just minding my own business.
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One of the recruiters came to me and said what are you doing?
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And I said oh, I'm just here with my roommate.
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He said to me why don't you come and interview?
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I said I don't even have any of my documents here with me.
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I don't have a resume, nothing.
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He said I observe you the moment you walk in this room.
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Come and sit at the table.
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And the rest was history.
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Danny, and I never looked back the moment I came to Florida Never, and I've been living here for more than 20 years now.
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Yeah, and I'm sure it is not quite Jamaica, but better than Michigan.
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Better than Michigan.
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Way better than Michigan.
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I think there might even be an inside joke with people from Michigan saying when you grow up in Michigan, you leave Michigan.
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Man it was.
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It was a different world.
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I can tell you, though, there's some fun stuff.
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You know that I get to see and and do, cause I love to Ike.
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You know I love to just walk on the outdoors and just go to different places, and just just that's how I am, you know.
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I just you know sometimes your nature have to connect for you to to see a brighter, you know difference in life, and it's just as me yeah, and you are also a somalier yes what got you into wine, because that's also a very, very specific thing.
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But also to start to do that whole process takes a whole different level of dedication.
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So what kind of sparked the wine journey?
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Well, you know, ever since I was, I was always fascinated with wines and how it come about.
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And you know, and I did food and beverage in school and I just remember one of the courses we had to make wine and I remember we had to start like from scratch.
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Of course, this is house wine, it's not like the one we are drinking now, you know.
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But I was so fascinated about it that when we made that wine I said, let me see what's going to happen with this yeast.
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And, you know, let me see how all this science is going to work.
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And I just remember that the teacher was not in class that day.
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Yeah.
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And we decided to go in that room and decide that we're going to go in the lab and we're going to test the wines out.
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Oh, don't ask us what happened an hour after that, but we're all very happy.
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Don't ask us what happened an hour after that, but we're all very happy.
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And you know, and I'm always so curious about wine and the different grapes, and even to this day, it's like every time something else come out, it's like what I thought I learned all of this.
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But there's a new grape, yeah, or there's a new grape or there's a new method or you know, but it's just so.
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It's.
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Wine is a conversation piece.
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You know, you have that glass.
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You can make friends just by drinking wine with them.
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Like, let's have a chat, danny, let me pour you a glass of wine.
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What do you see in here?
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Let's talk about the life of this wine, because every wine speaks on its own.
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You know, I just had a tasting session and we were doing Gamay.
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Again, it was the same grape, but at the same time they speak.
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The languages were so different, but they're so beautiful.
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Yeah, but again, and it's something I will continue to learn and continue to teach to my staff and to my family, because I do have family members, especially my mother-in-law, whenever I'm home, and I said, okay, I'm going to be doing some wine tasting and, you know, taking some notes, and she's like I'll be your guinea pig.
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I said, mom, you have to spit, though she's like I'm not the one working, I'm retired, so we do have a lot of fun at home, even, you know, like this, just being curious, you have to be curious when, if you want to learn wine, it's not about drinking it.
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You have to be very curious I think it also.
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It's a, you know, just like you said, it does open up amazing conversations, for better and for worse.
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So even for the people who take it serious versus the ones who don't.
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I was doing a wine tasting and I think it just happened to be me and my wife got paired up with the other table full of people who were there kind of just to eat something and enjoy wine.
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We weren't super serious about it, so you know, it was like a food, food and wine pairing and we had so much fun.
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But there was this one table who was having, who was taking it way too serious, and our table could not have more fun watching how much fun they were taking it serious uh, right well, just because it's like you know what do you smell?
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and we're, and we're all just trying to think of what basic stuff in this other table I smell mushrooms and grass and we're like, what are you smelling?
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But for them they were having a blast, they were loving it, and the same thing for us we were still having a blast, we were still loving it, just in different, much different ways.
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What they may or may not have found funny is when the host of the event came over to me and asked what I smelled and I took a, you know, a, very probably about 30 seconds, swirled it like I was.
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It was getting quiet in the room and I was like I think I smell my mom.
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It was it was hysterical uh, feel free to use it.
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It's a great look at you and say what's wrong with this guy yeah, um yeah, that wine is again.
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It's just a brilliant thing, yeah, you know.
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So if you love it, go for it.
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Just have fun yeah have fun.
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Don't don't mind what the next person beside you is doing.
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Just have fun with it, and my sense of smell is going to be different from yours.
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Smells, palates, what you probably ate for breakfast and what you just had and the colognes and perfumes that you wear and smell probably all take into effect.
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Oh, that's not a thing.
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Do not come in the room with all those fragrance.
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If you come into a wine tasting, I want to smell the wine and not my grandma's cologne.
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When people do that to me, I'm like okay, do you really want to smell the wine or that fragrance I?
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always say listen.
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No, grandma cologne in here today, please that's one thing I never thought of.
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One way to piss off wine people is to wear very fragrant colognes and perfumes that is true why do?
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you show up if you don't want me to smell your fragrance.
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You gotta be very minimal at least be very minimal, because we're here to learn.
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And again, your nose picks up everything and if I'm trying to smell something and all I can smell is that gardenia oh god, you know, yes, you might.
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That's that really serious.
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You might just take them off.
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Yeah, what maybe surprised you the most when you switched from I don't want to say serving members like you're still serving members, but from kind of now running the show a little bit more Like, was there something that maybe surprised you?
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Maybe going from, you know, just being more of like a you know that to more of like a leadership role, was there anything that surprised you?
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Well, what surprised me you know I would if I would call it surprise is to see how I'm able to connect and then disconnect, because you have to.
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When you, when you leave work, you have to disconnect.
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When you leave work, you have to disconnect.
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When you're here, you have to connect with your in-house members, which is your team, and also the members that you're serving, and it's like, oh my God, I remember the names.
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How the hell did I remember what that person drank last week or a month?
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And here I am at home, I kind of remember what I was going to do the next minute.
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But it's just like that surprises because you're so connected with everything here.
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It's like, oh, yes, I remember, or this is your next move, and it's not the constant planning.
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Sometimes I surprise myself and say, how did we just get through this without fumbling, because it's not easy and you can't please everybody.
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You please the 99.
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But at 1% I get surprised when I win them over.
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Yeah.
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Because you're like how am I going to do this?
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How am I going to please that?
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1%?
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How do you disconnect?
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What's your routine?
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Because that is something I've chatted to a few people about casually, but something not many people talk about openly.
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How do you disconnect?
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Does it start in the car?
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Is it music?
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Is it a phone call Like, how do you start the process of disconnecting on, let's say, your quote unquote Friday?
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You know you have, you know, a couple of days off, or even just you know disconnecting on your way home.
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What's your process like?
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So my first thing is whatever tasks that need to be done at work, try to complete it before you go home.
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That way you don't take out a laptop on your home, you don't try to do all those emails Because, as my leader would say, there are certain things that can wait until they get back to the office.
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Just turn those things.
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Like you can't turn your phone off, you're going to still see that email pop up.
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You're still going to remember something, but write it down and say you know, when I get back in the office I will get this done.
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This is now my family time, this is now my me time, and it wasn't something that I did overnight, because I can tell you I remember days my husband used to take my phone and put it in the car and said you can't go in there and get it, can we have some connection time right now?
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And you have to work on it and build that up, and it will happen over time.
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And you know I used to go home and I would vent about what happened during the day.
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Now I'll get in the car and I'll have a conversation with home before I get home.
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Hey, you know, my day was like this and then I switch to whatever we need to switch to for home.
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And when I get home, we don't talk about it.
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We don't talk about work the best thing, because I used to talk about work so much that my own kids said to me Mom, you're still not here.
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And that was one of the things that really opened my eyes and said Okay, it is time to really make it your time.
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And that's when I learned to disconnect Whatever.
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I remember that I, you know if I forgot to do something and I can, you know, point it to someone else to say, hey, I forgot to do this, please remember too.
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That's a quick second, but my days of having the laptop for like a half a day I'm still working or doing something you know that's now turned off.
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I'll write down whatever I remember to do and when I come, I'll come to work early.