492: Spouses, Waitlists, & Red Flags w/ Dan Klimek

Welcome And Why Vetting Matters

SPEAKER_01 0:00

Welcome to the Private Club Radio Show, the show where you get the scoop on life inside private golf and country clubs. I'm your host, Danny Corby, and each episode is a real conversation with club leaders, the pros, the people and partners who help clubs thrive. We talk leadership, culture, food and beverage, member experiences, member engagement, marketing, governance, and so much more. If you want practical ideas, better teams, and a club experience members actually feel and talk about, you're in the right place. Now, welcome to the show. In this episode, we are diving back into member vetting with our friends, Kenneth's member vetting. We have Dan Klemick back on the channel because member vetting is not just background checks. It is governance, it is culture protection, it is risk management. And now in 2026, private clubs, our clubs, cannot afford to run your membership process on vibes, handshakes, referral letters, and the same old, oh, he seems like a really good guy. I've known him for a few years. That's how you get into trouble. And I love having Dan and the team here on the channel to talk about what clubs should be thinking about now when it comes to their member vetting procedures, their systems, their overall processes, because the goal is not just to find the occasional wild red flag hiding in someone's past, right? The goal with all of this is really to build a consistent, fair, and repeatable process that helps your club make better membership decisions every single time. So Dan's going to break down why clubs should be reviewing their applications, tidying up their language in the applications, involving legal and board membership when needed, and making sure every member applicant goes through the exact same process every single time. No special treatment because they know somebody, no skipping steps because they might know somebody or they seem fine or they're cool people. Because that is how clubs end up uh in some sticky situations. So uh this episode, we get into why checking on the spouses matter, checking on the applicant spouses, why your wait list should not be ignored and you should be vetting your wait list. And believe it or not, some of the most telling information that you can get from a member application is not always criminal. Sometimes it's uh HOA violations, it's speeding tickets, it's complaints with the police, it's neighbor disputes, it's strange lawsuits, or uh someone who has just turned online reviews into their personal rage journal. But what what what I love about all of this, and and Dan makes makes a really good point of this as well, is good vetting is not just about finding problems. It can also uncover great, amazing people, right? The quiet philanthrop philanthropists. I can't even say the the the quiet philanthropists. I can't even say it now that I'm saying. But you get it, community leaders, right? People who are amazing people but don't share. And we talk about that in the episode too, of how they find people who are so much more philanthropic and nicer and better and more giving than they put on paper. So, really, what we're getting at in this episode is why, as clubs as a whole, as an industry, we need to be having the conversation about how this is about helping clubs move away from we've always done it this way, to we actually have a system and a process that protects our people, that protects our culture and protects our future as a club. And before we get to the episode, a shameless plug from both myself and Kenneth's member vending, because as you know, they're friends and partners here on the channel, and they're also friends and partners and big supporters of management and motion. Uh, my leadership event coming up in September, September 21st at the Montecello Motor Club. We are gonna be not only having amazing education from other fellow industry leaders, but also ripping up BMW. So we have education, we have adrenaline. It is a wild day. If you want to learn more, head on over to dennycorby.com slash management in motion. You can get all the details, you can register, you can sign up. It's gonna be an absolute blast. We did it last year, we're almost halfway sold out for this year. You gotta check it out. And while you're at dennycorby.com, you can check out the Danny Corby experience, one of the most fun member event nights you can have. There's excitement, there's mystery, also there's magic, mind reading, and comedy, a ton of laughs, gasps, and holy craps. Well over 350 club shows. You are in phenomenal hands. Denny Corby.com. And while you're searching the web, you're gonna be the fingers are gonna be going. You keyboard warriors, you want to also check out membervetting.com, check out Dan, Paul, and the whole gang. And if you want to learn more and just have a conversation with them to maybe evaluate your process to see what you can be doing better, or just to set up a chat and have an amazing conversation with the gang over at Kenniss Member Vetting. Head on over to membervetting.com. Private club radio listeners, let's welcome back to the show our friends, Dan Klemick with Kennis Member Vetting. What does the modern membership vetting process look like without complicating it? Like what should every club just be doing?

SPEAKER_00 5:16

Yeah, so the the biggest thing is it's don't look at it as we're doing a vetting check on somebody. It is a process, and that's something that we've evolved into, especially this year, um, where we're helping the clubs get their entire process in place. And I'm not saying we're going in and making huge changes, but when you onboard us, it does bring up a few things, right? It brings up what does your membership application look like? Um, what does your language look like? And sometimes that requires you going back to legal and going back to the board, but including us in that process has been a big difference. So rather than just I buy this thing and plug it in, it becomes okay, buy this thing, I plug it in, I have to make some modifications to make sure it works. Um and it also strengthened, strengthens the entire process. Um, you know, other things that have changed, we are getting much better at uh and the evolution has become where we can make sure that everything we're reporting is easy to understand. Um, you know, we come from a world where we deal with lawyers and um, you know, claims people that work in the legal field and understand these charges and understand background details uh because they see it every day. And boards, uh membership directors don't always have that. So we we try to make everything very easy to read and understand and tell you this means this, this means this. Um that's a that's a big difference too. We also think about um consistency. That's something that we talk a lot about when we're talking to clubs, is when you put us in place as a process, it's meant to be a consistent process. And so what you do for one member is what you do for the next member. Um, and having that standardized, I mean, every club talks about best practices and standardization, that is really where we come in as long as it's applied equally and the same. Um, and then the spouse.

SPEAKER_01 7:08

And what do you what do you mean what do you mean by that? Like a a consistent like do you mean like are there clubs that do it differently for different people because they might know somebody better? It's like, oh well, so we won't dig as much, or we'd we just know, so they just automatically get a pass. Like, is that what you mean? Or like like like can you like dive into that for I'm sure there's some of that going on.

Consistency And Screening The Spouse

SPEAKER_00 7:29

I don't know that the clubs would necessarily admit that, but like, yeah, I mean it's like, yeah, we we know this guy or the members that recommended this person are you know just different. So we're not gonna run up through the screening. The idea is that doing it consistently means that you have a process. And when you have a process and you're doing it consistently, it also makes it much easier to make the denials because you could say this is just what we have built in. Everybody goes through the same thing, there are no exceptions. So if you if you fail this or it doesn't come out really well, there's no personality to it. It's just it's just the facts. It's completely objective. And and that's what I mean by consistency, is just having an objective piece in place because you know, the people that are applying and the the other processes vary from club to club. You know, some clubs have you know a five-step process on how they vet a member and we're included in one of those five steps. Some clubs have no steps, we're the only step, right? Or there is no step. So because every club's different, it's just coming up with the best practice and the best solution for that club that includes the vetting, but also has everything else in place to where they're doing the exact same thing for everybody so that it's standardized, it's literally creates a lot less board tension, it creates less tension for the membership directors when it's black and white, creates less tension for the GMs because it's black and white, it's there. This is what we do every single time. Um yeah. And then, like I said, the last thing that's that's you know, changed is that clubs have realized, I think, you know, what we thought early on, which was doing the spouse makes a ton of sense. If they're going to be at the club, you know, we we have a lot of packages that include the spouse or not the spouse, but I think by and large, 80 plus percent of the clubs we're signing up um are having us do the spouse as well because those personalities matter. Um, those backgrounds matter.

SPEAKER_01 9:15

Thousand percent.

SPEAKER_00 9:16

Yeah.

SPEAKER_01 9:17

Well, I think even in previous episodes you were saying how you can even like search the families or at least the you know the the ones who are closer who might be using the club, or you know, you can you can kind of peel back that every layer, so to speak, and just how like you found just through your your investigative work, the magic that that you guys do. I and please correct me if if I'm wrong, I might I might be, you know, putting a uh combining a couple things together, but wasn't it like I think it was the they the wife was applying um thinking maybe the husband wasn't gonna get searched, but there was something on him, and it may have been a different family or the same family, but it was like the son who's in college had like a like an abuse case um out of like a different state, and it was in college, and like but he's gonna be back at home using like the pool, because like it was like some it was like some not so nice things. Uh so I don't know if it was but like that's like the sort of stuff, and it's it's not it's not saying that they're you know maybe not bad, but but it's that's just nice to know of what's gonna be around, who's coming.

SPEAKER_00 10:22

It gives you the full full circle view of what that family's like, what that character's like, what that dynamics like, and what you're letting into your club. So yeah, I mean, uh like I said early on, wasn't sure, you know, if if clubs were gonna want to do the spouses now based on the results. I mean, it you almost have to. If those folks are gonna be around, they're gonna be in the club, they're gonna be using the amenities. Um, they they should be because you want to make sure they're a good fit, they're not a somebody that's gonna scare people off or cause issues.

SPEAKER_01 10:52

That's huge.

SPEAKER_00 10:54

It's huge. This the stories are interesting, and and you know, I we joke, I think last uh time I was on about the reviews, but man, be careful what you review online. I mean, whether it's you know, it's like not just negative reviews, the negative reviews and the complaints about things are are great and they kind of tell you what someone's like, um, but also the products you're reviewing and the things you're reviewing. Um you have to be really careful what you write reviews on. Uh it's it's you know, they're not all detrimental, but they certainly tell you things about people. Um you know, your Amazon reviews are out there. So if you're buying interesting products on Amazon, um, you know, I looked up you, Denny. You had great reviews on hair products, all five star. Um it's fantastic. Um I actually woke up this morning and I went, what if I could what if I could do that? So my wife's like, what are you doing? And I was like, I'm gonna do my hair differently today.

SPEAKER_01 11:58

I am gonna uh just watch. I'm gonna I'm gonna have all of my hair products stuffed shipped to your house. It's gonna come in one of those giant boxes. Like, what did you order? You know.

SPEAKER_00 12:10

I would do it if I could. I I I would probably make me look younger.

SPEAKER_01 12:14

Yeah, you know, you you got you got some good hair. I think you can pull it off.

SPEAKER_00 12:17

I do. I do. It's just it's it's very straight. So it wants to do it.

SPEAKER_01 12:21

So is mine.

SPEAKER_00 12:22

It just wants to do its own thing.

SPEAKER_01 12:23

You just have to like teach it, so to speak.

SPEAKER_00 12:27

Recommend recommend what you will. I'll I'll uh I'll take your advice. So hair wax.

SPEAKER_01 12:33

What what a side quest. What a side quest. And I'm keeping this all in. I'm not taking this out at all. Keeping all of this in.

SPEAKER_00 12:42

I knew the side quests were coming, and I knew we were we were gonna get squirrely at some point. So, you know. So, no, it's all good. But no, the spouses, big deal, really, really big deal. And um, like I said, the learning curve, you know, set it and forget it type of vendor. Um, like I get that. I don't want to be a bother to these clubs. I think that we're a really good fit for clubs that are like, okay, we need to do this, let's do it. We put a bunch of effort into it right at the beginning. You get us implemented into your process. We help you improve your process. And by that, I should clarify like we don't come in and make a bunch of wholesale changes, but we can give you recommendations based on what other clubs are doing and also language for your membership applications. Um, we can give you language to explain certain things and how it's gonna happen and how the process is gonna work because we formulated all of that. So that's been a new thing. It's rather rather than being just a vendor that you plug in and is there, it's become we can help you get that process sorted, including us, and then we're out of your hair, we're just no pun intended, then we're just doing um then we're just doing the work in the background and helping you make better membership decisions on a very factual, consistent basis. And the crazy fines are still there. We still find lots of crazy stuff.

What Clubs Miss Beyond Criminal Records

SPEAKER_01 13:56

So what's has there been a common I shouldn't say common thread, but anything, maybe not even new, but just any surprising data, any just things that maybe weren't as common that are popping up more?

SPEAKER_00 14:10

Is there anything that you've just seen since we've last talked, or you know, in the past year or just six months, whatever of the yeah, yeah, I mean I've I've told you some of the craziest ones, obviously, you know, those those are still really top of mind, you know, the the the Nazi stuff and the alternative lifestyle stuff. But I would say that what people don't realize sometimes is that even things that don't create a record with law enforcement or aren't necessarily an arrest are still findable. And so things like you know, confrontations or problems with neighbors, um, calling the police 50 times on somebody because you don't like them, um, making accusations that maybe didn't turn into anything, those things can still be found and they speak a lot to someone's personality. So I would say from a from a you know recency standpoint, there's definitely been a lot more things that we're finding on where a common, like, give you an example, uh, a standard pre-employment background check, which again is is here and very limited and very regulated, might find all of the arrest records of of somebody in a specific jurisdiction where it's looking. We're gonna find that this person may be squeaky clean, there's no arrest records, there's no problem, but we find out that they have 36 HOA complaints for all sorts of things, and it's not like a nice situation. It hasn't risen to the level of I'm getting arrested or I'm getting sued, but it's a whole bunch of confrontational issues where you know what kind of person that is. Those are like amazing when you find those because no one else is gonna find those. Those are things that only we're finding, and they give you a ton about who that person is. We we all know we don't want to hang out with a person that's got 32 HOA violations, right? They're not somebody you want to hang out with, right? It's the same thing with the person that that leaves 51-star reviews for every restaurant they go to. They're not fun. Yeah, you know.

SPEAKER_01 16:00

Now, here's me just maybe playing devil's advocate is could some of the could has it maybe ever popped up, and this is a big assumption, but like what if it is just a crazy Karen neighbor who just anything this person does, they like are just on it. And you know, so like have you ever like I'm sure that maybe once in a while, but and it's not up to you guys to like decide, but like hopefully then you probably try probably put the pieces together, those like bread breadcrumbs, so to speak.

SPEAKER_00 16:30

Yeah, the details are there. So if that's the case, then the details are there and we spell it out. And this is where we've gotten even more technical and and better for our clients in that respect over the last year, is that if that was the case, we would say, here's these 30 issues, they were all with one neighbor. That neighbor had 30 other issues with other people, and it appears that this was retaliatory or whatever. We're actually going to break that down and give you the context of what actually happened. So it's not just gonna be 30 HOA complaints, it's gonna be, ah, wait a minute, there's a problem person that caused an issue with this person. Um most of the time it's it's a 50-50, but we spell out everything that's happened um truly in detail on what actually took place. Same thing with, you know, when you have lawsuits, you know, we we talk about that all the time. But if you're in certain industries and you're a business owner, for example, there are certain industries that just get sued a lot. And it doesn't mean that they're a bad person, it doesn't mean that the business is bad, doesn't mean that they're doing something shady. But you know, if you have a medical doctor with two or three um malpractice suits in the last 20, 25 years, that's not uncommon, right? And so we we give our clients that detail to say these are fairly regular occurrences, doesn't appear industry average, they're pretty good. Right. So but we give you that context so that it's not taken the wrong way. It's not taken to say, oh my gosh, this doctor got sued twice. Well, that that happens, right?

SPEAKER_01 17:54

But well, mean, but like you could frame it that way if you wanted to. Right? But you but you just present it as here's just the facts and data, and also this this may or may not look bad, but based off everything else, here's just industry average, here's like this. Yeah.

SPEAKER_00 18:11

Yeah, and and also to say, like, you know, three in 20 years of practice with you know, multiple five-star reviews and no sanctions after the fact. So, for example, that they they were sued and it settled out of court like most do, but they were never sanctioned, there was never anything taken, no, no actions were taken on their license, nothing happened. These are just you know normal lawsuits, right? There are some businesses that that members will own that have a higher rate of lawsuits, right? If you're a landlord, for example, uh, let's say you own a bunch of properties, you're gonna have a bunch of landlord tenant lawsuits. You're kicking, you know, you're you're evicting people because that's what you do as a landlord. So those types of things, trying to make those things make make our sure our clients understand that those things are not detrimental, bad stuff. Now, fraud cases are different, right? This was fraud. They were accused of this and convicted of this. That's much more straightforward.

SPEAKER_01 19:05

Yeah. So going back, so when you were saying, you know, like so looking at that spouse layer, looking at your layer of onions, so to speak, what layer does that fall? What layer depth would be like the HOA stuff and and going that route? And I and I and and I think I'm probably gonna speak for you, but I think it also then kind of depends on what the package people have. And if you do find stuff just going like, hey, we're just gonna dig a little bit deeper here because we advise at that point.

Updating Applications With Legal Support

SPEAKER_00 19:38

So the as far as the the packages go, we build them, you know, we like to think we have six packages, but really we build them for every club based on what they're looking for and the things that are important to them. So if we're doing the spouse and we're doing the the neighbors and the you know HOA and the you know um you know uh ordinance violations and you know records of contact with the police, that's a pretty high level. We are doing a lot of those. Um, but to your point, when we find something on, say, like a mid-tier package and we're we're doing a you know pretty solid vetting report on these people, and we find something. Sometimes it's a phone call. We're there to advise and say, here's what we came up with. We're actually going to go a little bit further on this one because we need to we need to explain it to you and we need to get to the bottom of it. We don't like open ends. And so we we don't like turning in reports where there's an open-ended something out here where um you know we can't fully explain it because that's not good service to our clients. So we want to close off and and close any loops that are open out there. So if there's a weird record that comes up and we're like, we don't know what this is, yeah, we we have to go and find it, track it down, figure out what it means, and then be able to, you know, regurgitate and explain what it is to our clients so that it actually makes sense so they can they can use it to make a decision. I mean, that at the end of the day, everything we're doing is so that they can make better membership decisions. So if we leave something unexplained, we haven't done our job. Um so we we do have to track down a lot of extra information to to complete those loops. One of the things that we've noticed um with clubs evolving too is that more recently the clubs have gotten, you know, legal involved to help with the updated language and they're involved with the board trying to figure out what their new process is going to be. So early on when we started, it was like, okay, let's just let's have this product because it's gonna help us make better decisions, and that's it. Now it is more so we're gonna redo our entire membership process or we're gonna tweak our membership process, and now is the time to include Kennis, right? So that's been a little bit of a shift too, where we're getting calls where it's like we are in the middle of redoing our entire membership process from application to you know, start to finish. Now is the time we want to include you because we're already doing this. So I don't know if it's something they look at annually or biannually or every every so often, or if it's if it's as a result of some issues that they're having or A trend that they're seeing. But I think a lot of the calls we're getting now are more based on we're doing our entire process and want to include you rather than just hey, this is a good idea, let's add it.

SPEAKER_01 22:10

I think people are just they they just know people are weird. We just like every we're all weird people, and you just want to make sure the real weird ones stay out. No. Um no, I but I think people realize it's easy to hide things, conceal things, or it's easy to move and to move to a completely brand new area and just kind of go, hey, I can start fresh. You know, I scammed a bunch of people out of wherever. I mean, just look at every documentary that's out there. I mean, it's you know, I don't say the writing's on the wall and hindsight's 2020. You know, it's it's always easy to say that. But yeah, I mean, I think it's just, hey, people are just a little bit more protective, a little bit more careful, and just want to cover their butts as much as much as they can. So if and when, heaven forbid, something happens, they go, at least we did our job.

Duty Of Care And Clear Reports

SPEAKER_00 23:00

Yeah, yep. There's a whole bunch for sure. Governance and and duty of care is is very much there. And I have to tell you a funny story. You know, Paul was at NCA, and um he had somebody come up from a club that we uh we do work with, and they said, I see your reports all the time. They're really uh really kind of boring. Now, I'm telling you this because that's true. 85% of the reports are very, very boring. And and they are good people, and they're people that you and I would hang out with, and they would they would love your magic show and they would clap and they would they would be great members, right?

SPEAKER_01 23:36

He was a who, like just five stars. Um they golf clap the whole time, just great. It was wonderful, wonderful.

SPEAKER_00 23:45

That's okay. So that that that is that is though so his comment to Paul, and Paul's like, Paul didn't know how to take it, and I and I said, that's exactly what we do. That's what we do. 85% of them were like, these are great people, right? This is who you want, right? They're giving to charity, they're doing volunteer work, their family's in the picture, everyone's doing great, no one's hammered, blackout, drunk, you know, on on you know, alternative life forums. It's all good, they're happy people. Um, so that comment was really, really funny. And I think you know, that is that is my perspective too. It's like you don't really want me to be calling you a whole bunch. If you are, then you have other problems because then you're the club that's attracting those issues. Um, and on on the you know, other 15, 20 percent that have you know things that are subjective, those are for the board to review or for the membership director to review, we point those things out. But yeah, I mean the membership directors are probably bored of going great person, great person, great person, but once in a while they get the okay, now we need to go to the board and review this one. And that's exactly what we're here for. So to that guy.

SPEAKER_01 24:44

Do you have like a do you have a special email subject that like is it like a yellow dot and then like the like and then like the subject, so they're like, Yes, some juicy stuff is inside. Like, is do you or is it like green? Do you have like a is there something that in the subject line it it lets them go like yes? And I want to and it gets like the immediate open.

SPEAKER_00 25:07

Your creativity, I love, and and honestly, I would love to do that. But the the point of it is is that we gather the information and materialize it in a way for our clients to understand it for them to make the decisions. We want to be as far away from making the decisions as possible because what's good for one club isn't good for another. You do know that if you're getting a phone call from me or somebody from my team, then there's gonna be something that we're we're pointing out to you. Now, we in the reports, you know, forget the subject line, the email. In the reports, there is a highlight section. And when you go to that highlight section, that is the area where it's like, am I going to see something good or bad here? If you're getting a phone call, there is definitely something that you need to be very, very strongly aware of. And we're basically making the phone call to say the last 10 reports you got were very boring. You're gonna want to really sit down with this one for a minute, right? Don't don't blow this one off because the last 10 were boring. This one has something that is either maybe not subjective, but likely somewhat subjective that your club needs to review and decide if that's a if that's something that you're willing to move forward with. So, yeah, sometimes you get a phone call, you get a phone call from complicated things where we're like, listen, this is a weird one. This doesn't come up that often, but um, this one's complicated and messy, and we're gonna walk you through it when you have a chance. Open the report, we'll walk through it together. So um, yeah, yeah. If you get a phone call from me, that's usually the reason.

SPEAKER_01 26:28

So you should change your like business name to pick up. So, so like so like when the caller ID pops up on on the on Club People's Phone, it just says pick up.

SPEAKER_00 26:41

Like interesting news. Actually, there are some there are some membership directors that that know my number, I think. Um, and they're like, uh-oh, which one is it? I've gotten that response. Uh-oh, which which one was it? We sent you five last week. Which one is it that you're calling on?

Gut Checks Rumors And Verification

SPEAKER_01 26:58

I'm like, secretly they they have like a betting pool in the back office. You know what?

SPEAKER_00 27:02

No, because they know. They sometimes know. And so the intuition's very interesting. Sometimes we'll have the intuition, you know, from the membership director, like, hey, we're sending five over, but like there's one that is a little different. There's one little strange one that we got a weird, weird vibe from. And they're usually almost always right. They're almost always right. Like, your weird vibe was correct. Yeah, your weird vibe is correct.

SPEAKER_01 27:25

Is it is it sometimes even like like the more is it do they ever feel it to where you had to like look? Meaning, just even like the application, you're like, oh, but like when you like really started digging, you're like, oh, snap. Like, did you ever get some of those to where like they really had that gut where they're like just something where everything just still looked good, but but then like you just did that little that little extra sniff or that, like little sniff, you're like, oh, and then then you like it. So, like, you know, meaning 99% of people would have passed right over it. But they're between like the gut thing and that, it was like, oh wow.

SPEAKER_00 28:02

Yes, uh, that does happen. And I would even say, you know, the first step for us always is verifying everything that they're putting on the membership application. And you'd be surprised at how often that isn't always accurate. So, you know, your name, your profession, where you work, what you do, what your family is, where you went to school a lot of times is on there, um, you know, the universities and and things like that. Verifying that, those details as best we can sometimes immediately turn things up. They're like that they don't do this, or they're not that title, or they they don't work there, or they don't own this, or they don't do this. This doesn't make any sense, or sometimes it's like we can't verify that they went to school there. That's hit or miss because sometimes if they're older, it is a little bit more challenging to do. But um, yeah, there are some things with the actual application, but then sometimes when a membership director is like, this one went weird, or maybe we had a weird interaction, or we heard through the grapevine, that's my favorite. Because if they say something like, We heard that this might be going on, that is exactly why we're there. Because better we find it and prove it, that because A, one, it could be a rumor, it could be a salacious rumor that's not true, and then we can come back and say, That's whatever you heard is not accurate. We were able to verify that that is not accurate, or oh boy, is it accurate? Here's a bunch of information. Those are the things that members find two, three, four, five months into their membership about that new member when they say, I did some research and found stuff on this guy, and they should have never let him in. That's why we're there, because those things do pop up. We're turned into people doing research. So um, yeah, it's very interesting.

SPEAKER_01 29:41

Well, and and there's a there's an art to the research. There's a way and to go at it with an unbiased angle, right? Because as you know, you can you can easily, you know, I mean you can easily twist information to make it the way that you want it. Like, oh, he's been sued two times and he's a doctor. Whereas you're like two times over 20. That's nothing. Like, yeah, I mean, and industry average is eight. He's at two, like that's brock. You know what I mean? So, but to the average person, they don't they don't they may or may not know. So, like just getting that unbiased just information.

SPEAKER_00 30:13

So unbiased, we're very careful with our language because we don't want to tip the scale either way. We're saying, here's the information, here's what it means. You guys have to make the decision on that.

SPEAKER_01 30:24

And and it's and it's it, it's not the goal isn't to define problems. You don't want to find like you want to make sure, and I think I think you you've even said you find like you come back with things like yo, this person's much better than they put. Like they like like they donate so much more, like they do, they're on so many more like philanthropic boards, like they are so much better. Like, accept them immediately. No, I I I know you can't say that, but like, but you also find like the bet like the veteran people that they're trying to hide. It's like, no, these are really great people.

Waitlist Screening To Find Gold

SPEAKER_00 30:55

Yes, and and actually it as a transition, I was gonna tell you, you know, I wanted to mention wait lists because that's a thing that comes up a lot too. And we have actually started to do wait list screening. So rather than just taking new applicants as they come in, we will do a a slightly condensed product for a large volume wait list. That is really cool because what I figured out is they they will actually use that to pick the best members, right? And so, like you said, the really philanthropic people that might be very quietly doing these things in the background and they're great people, they're gonna be great members. That's where we can actually help them find really, really good members in a pile of people, right? So if they've got 80 people on the wait list and they're like, listen, we're gonna take 20 and we do all 80, they can actually look at it and say, oh my gosh, we've got some gold stars in here. Like, oh my, we really, really should get these people on board because we don't want to lose them. So wait list screening has become a whole nother part of it. And generally what we'll do is we'll do this kind of introductory version, and then if they decide to move forward, we'll finish it off with the full vetting. Um, but most of the time, you know, those people will shine pretty quickly and you'll see a lot of positive things. So that's been a that's been a new thing for 20 end of 2025 and beginning of 2026. We're doing a lot more wait lists of large groups of people. Um logistically, it's a little bit different, but um we we do get them done.

SPEAKER_01 32:16

And how did that come about?

SPEAKER_00 32:18

Like so we had some clubs that we were working with that said, you know, we'll we're gonna sign up and start doing this once our wait list is cleaned up. And I'm like, time out. We can help with that too. You still you don't want to just let them in because you haven't signed us up yet. Like you're like, well, let's get these 80 people that might be questionable into the club and then we'll start vetting everybody else. It's like you've got a big wait list, which means you have time, and you have time and you have the luxury of being able to select the right members. Let's let's come up with a product that makes sense, not a full price product, but something in between. And we can talk about doing the wait list, getting you caught up, right? Pick the best members from the wait list, then we can start the full board process after the fact. Let's help you get let's help you get organized and cleaned up and make better decisions based on those people too. So really it was just natural when we had heard that there's there are a lot of clubs with wait lists out there when they have these wait lists and they're they feel like the wait lists are holding them up from changing the process when really we can help accelerate that process.

SPEAKER_01 33:20

Well, you just put you just put a put a little extra filter in into that funnel.

SPEAKER_00 33:24

Yes, earlier on. A good filter that really helps them make better decisions.

SPEAKER_01 33:28

So yeah. Well, and it just saves everybody time in the end.

SPEAKER_00 33:33

Yes.

SPEAKER_01 33:40

And thank you, as always. Thank you so much for coming on. Uh, appreciate you guys. Thanks for being parts and sponsors of management in motion. It's gonna be a blast. If people want to learn more, set up a call. What can they do? How can they do that?

SPEAKER_00 33:54

Uh reach out to me. Uh, email, kennismember vetting.com, um, phone, email, LinkedIn. I'm all over the place myself or Paul Dank. Uh, we're happy to help. We're working with a lot of clubs in many different areas, very cool parts of the country. So, no, we look forward to uh to talking to anybody that's interested.

SPEAKER_01 34:10

Awesome. Thanks, Dan.

SPEAKER_00 34:11

Thank you.

SPEAKER_01 34:12

Hope you all enjoyed that. Always get so much information, knowledge, and little nuggets from when Dan and the team from Kennis Member Vetting come on here and share with us. Thank you very much. If you want to learn more about how they can help you and your club and your process, head on over to membervetting.com. That's membervetting.com and set up a call with Dan, Paul, or someone from the team. And while you're searching the web, head on over to dennycorby.com. You can learn about management emotion and the Denny Corby experience. That is this episode. Until next time, I'm your host, Denny Corby. Catch y'all on the flippity flip.