Episodes

From wiping down ballroom walls as a kid to leading a thriving club community in the Lowcountry—Eric Bischofberger’s journey has come full circle. In this episode, I sat down with Eric Bischofberger, CCM, General Manager & COO at Hampton Hall Club, to talk about what it’s really like to grow up around the private club world… and then choose to build a career in it yourself. We dive into what it means to follow in your father’s footsteps, not out of obligation but out of deep respect and purpose...

When it comes to club communication, consistency, clarity, and connection aren’t just buzzwords—they’re the foundation of everything. In this episode, I’m joined by Melissa Hansen, Director of Membership & Marketing at The Club at Olde Cypress in Naples, FL. With a background in marketing, design consulting, and over a decade of experience in private clubs, Melissa knows how to build communication strategies that actually move the needle. We dive into: How to create messaging that reflects you...

his one’s a blast. Jenna Jardin is the kind of leader who’s juggling everything—membership, events, communications, and full-tilt programming—at one of the most active and unique private clubs in the country: Beacon Hill Club. There’s no golf and no downtime. Just a massive outdoor rink, hundreds hockey players, an iconic winter recital, curling nights, teen trips, family dinners, a beautiful club house and a member experience that runs year-round. Jenna joined the club in the middle of...

What happens when the turnout is low, the plan isn’t working, and canceling the event feels like the easiest option? If you’re Chef Andrew Haapala, you pivot. You turn the dining room into a chef’s table. You bring the members into the kitchen. And you make it an experience they’ll never forget. In this episode, Andrew, Executive Chef at The Country Club of Virginia, shares how one slow night became an unexpected win—not just for the members, but for his team. We talk about: How creative thi...

Most club professionals come from hospitality, golf, or business. Greg Surine’s path? A little more… creative. From radio host to live performer to working at Conan O’Brien, Greg has spent his entire career mastering the art of storytelling and audience engagement. Now, as Communications & Engagement Director at Shelter Harbor Golf Club, he’s bringing that same creative energy to private clubs helping shape brand identity, member engagement, and the overall club experience. In this episode, w...

Some clubs operate year-round. Others? They pack a full year’s worth of hospitality into just six months—and that’s exactly what happens at Cedar Creek Club, where Hannah Bradford helps lead the charge. Hannah didn’t take the traditional path into private clubs. With a background in sports science and hospitality, she found herself in membership services before taking a leap to join one of the most fast-paced, seasonal clubs in the industry. Cedar Creek isn’t just a club—it’s a tight-knit, sum...

When Rachel Brown stepped into her role as Membership & Marketing Director at Evansville Country Club, she was ready to hit the ground running. What she didn’t expect? The world shutting down two weeks later. Instead of waiting it out, Rachel and her team got creative—launching weekly videos, virtual content, and new ways to engage members even when they couldn’t be at the club. Fast forward to today, and she’s transformed how Evansville CC connects with its members, blending storytelling, digi...

Some people are great chefs. Some are great leaders. Matt Gilbert is both. As the Executive Chef at Medinah Country Club, Matt isn’t just running one of the most well-known kitchens in private clubs—he’s leading a team, creating unforgettable dining experiences, and setting a new standard for club cuisine. But beyond the accolades, the high-pressure events, and the five-star menus, Matt is just a genuinely great person. He leads with humility, passion, and a deep respect for his team, knowin...

This episode focuses on how emotional intelligence can redefine leadership within club management. Geoff Piva shares his personal journey and insights on navigating crises, the importance of mentorship, maintaining work-life balance, and leading with empathy. • Exploring the role of emotional intelligence in club management • Lessons learned during the COVID-19 crisis • Transforming Needham Golf Club through innovation and member engagement • The impact of mentorship on professional growth • Fi...

Andrew Streffs shares his journey from restaurants to private clubs and emphasizes the importance of personalization in enhancing member experiences. He discusses the balance between tradition and innovation in club management while providing insights on building a strong culture and engaging members during renovations. • Discussing Andrew's journey in hospitality • Importance of personalized service in clubs • Emphasizing relationship building with members • Navigating challenges of club manag...

This episode explores the inspiring journey of Sam Ohnesorge , the Director of Food and Beverage at Erin Hills, who transitioned from a musical theater major to a leading figure in the golf hospitality scene. We delve into Erin Hills' unique "member for a day" experience, the importance of personalized service, and the preparations for hosting prestigious events like the US Women’s Open. • Sam shares his path from theater to food & beverage • Insights into the "member for a day" concept • Impor...

Follow us on the socials Private Club Radio Instagram Private Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

This episode highlights key insights from the CMA World Conference, emphasizing the importance of member experiences, safety protocols, and innovative management solutions. Attendees shared valuable knowledge about enhancing club operations through networking and creative perspectives. • Key takeaways from Marcom session on branding • Importance of member experience in referrals • Safety in clubs: overlooked yet crucial • The necessity of member vetting • Solutions for modernizing tee time mana...

What happens when 3,000 industry professionals gather to share laughs, knowledge, and a hearty meal? Experience the infectious energy and camaraderie of the CMAA World Conference in Tampa with me, Denny Corby. From an impromptu dinner with 19 club managers to insightful sessions packed with strategies for navigating identity and mental health, this episode offers a unique peek into the vibrant world of private clubs. The conference is not just about learning; it's about community and the powerfu...

The episode features Tyler Bloom, from Bloom Consulting Partners, a leader in golf course management and consulting, discussing how he is reshaping workforce development in private golf clubs. With a focus on mentorship and youth apprenticeship programs, he highlights innovative strategies to attract and retain talent in the industry. • Tyler’s journey from golf course maintenance to consulting • Importance of workforce development in clubs • Innovative youth apprenticeship programs as a solutio...

Big changes are happening in private clubs, and Josh Paris, CCM, CCE is at the center of it all. From overseeing massive renovations at his club to running for the CMAA National Board, Josh is leading in more ways than one. In this episode, we dive into: The thought process behind his club’s major renovation—what worked, what didn’t, and lessons learned. His CMAA Board campaign and what he hopes to bring to the industry. How clubs can evolve with their members while staying true to their cul...

What does it take to lead private clubs across the globe and build teams that thrive? I sat down with Ed Chapman, CEO of Royal Auckland and Grange Golf Club, to talk about his incredible journey through the private club industry. From the UK to Dubai, Hong Kong, and now New Zealand, Ed has led with a unique blend of empathy, adaptability, and a deep respect for each club’s culture and traditions. He’s managed teams ranging from small groups to over 400 people and shares what he’s learned about ...

What if understanding behavior could transform how you lead and communicate in your club? This week, I welcomed back the incredible Anne-Maartje Oud, founder of The Behaviour Company, to share more of her expertise on leadership, communication, and the subtle power of body language. In this episode, Anne dives deep into the practical tools every leader needs to create trust, inspire teams, and navigate tricky situations with confidence. From decoding non-verbal cues to delivering feedback that ...

This week, I sat down with Brian Langhorst, CEO of Eustis Chair, to talk about how the right furniture can completely transform a club’s atmosphere, functionality, and member experience. Brian shares the fascinating process behind crafting chairs that last—think 100,000 sits or more—and why durability, comfort, and style should never be overlooked. From designing seating for iconic institutions like Harvard’s dining halls to private clubs across the country, Brian’s work is all about blending f...

What does it take to be a steady, visionary leader in private clubs? For James Reisig, CCM, CCE, General Manager of the Tokeneke Club and CMAA National Board Nominee, it’s all about collaboration, innovation, and building strong relationships—both with staff and members. In this episode, James shares his leadership journey, including the wild ATV accident he survived during last year’s CMAA World Conference. An experience that deepened his appreciation for life and the incredible opportunities ...

We sat down with Greg Klemp, General Manager at Money Hill Country Club, to talk about how he’s built a career centered around loyalty, trust, and strong leadership. Greg shares his journey from managing cruise ships to transforming private clubs, diving into the strategies that have made him a leader people want to follow. We talk about: How Greg creates a vision that inspires his team and drives success. The differences between running member-owned and privately-owned clubs and how he adapt...

What does it take to pull off events that members talk about all year? Just ask Sandra Petti, Chief of Staff and Membership Director at Nashawtuc Country Club. Sandra is a pro at creating experiences that bring families together, keep members engaged, and make everyone feel like VIPs. In this episode, Sandra pulls back the curtain on how she plans and executes everything from intimate dinners to massive events like Santa Brunch (spoiler: there were two Santas!). We get into how she balances cre...

I sat down with Katy Murray, a brilliant HR leader and problem-solver who’s redefining what it means to lead in private clubs. She's currently at Army Navy Country Club and She's also the host of The Ginger Biz Podcast, make sure you check it out! Katy’s journey from event planning to HR management is full of lessons on building strong teams, tackling challenges with creativity, and delivering seamless member experiences. In this episode, we dive into: Why clear communication is the ultimate ...

Passion Graham returns to share her remarkable story of transformation sparked by profound personal challenges, including a stroke and her mother's accident. Her journey led her to reassess her life's purpose and establish Passionate Productions, redefining her understanding of leadership and self-care. Hear how stepping back empowered her team and allowed them to flourish in her absence, underscoring the true measure of impactful leadership. We also delve into the universal theme of embracing ...